sierra.ai

Sierra is building a platform to enable companies to create more human customer experiences with AI. We are seeking a Product Manager for Agent Studio, the central environment for creating, testing, and improving AI agents. This role is pivotal in defining how teams build agents, shaping the systems that transform ideas into functional behaviors, facilitate rapid iteration, and enable continuous agent improvement. It's a zero-to-one and scaling opportunity at the core of Sierra's product.

Sierra is seeking a Product Manager for Voice to lead the development of real-time, human-quality AI conversations. This role is critical for shaping how Sierra agents sound, respond, and behave in live interactions, focusing on the entire voice experience from initial contact to resolution. You will be responsible for ensuring agents perform reliably in production across telephony and real-time systems, working at the intersection of speech, infrastructure, and product experience. This is a zero-to-one and scaling opportunity within a company that partners with industry leaders and is guided by strong company values.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a Software Engineer, Agent to design and deliver production-grade AI agents that are central to Sierra's growth and revenue. These are not prototypes but scalable systems running in production across various industries. You will own the Agent Development Life Cycle (ADLC) from pilot to deployment and iteration, establishing best practices. This role involves partnering directly with leaders at large enterprises and cutting-edge startups to understand their challenges and build AI agents that transform their operations. Your customer interactions will also shape the evolution of Sierra's core platform, influencing new tools, features, and the future of AI agent development.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a Product Manager for Ghostwriter, an agent-building agent that transforms software development by allowing users to describe desired outcomes, which Ghostwriter then uses to create and deploy AI agents across various channels. As the PM for Ghostwriter, you will define the future of human-software interaction in the agent era, owning the end-to-end product experience from prompt to agent outcome and contributing to Sierra's growth.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a Software Engineer to join our team and focus on building the core systems that power AI agents. This role involves working on the Agent SDK, including the orchestration engine, runtime, and primitives that define how agents reason, take actions, and interact with users and systems. You will also design the agentic loop, defining the necessary primitives for steerable, verifiable, conversational, and adaptive agents, and improve retrieval and grounding systems to ensure agents provide accurate, trustworthy responses. Additionally, you will build evaluation systems to measure and improve agent quality over time.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. As an Agent Strategist, you will be responsible for bringing Sierra's AI agents to life for customers, guiding them from initial pilot phases to production-ready agents handling significant volumes of conversations. This role sits at the intersection of product development, agent building, and customer engagement, requiring a deep understanding of both the technology and the user's needs. You will transform complex customer challenges into effective AI agents that deliver measurable business impact.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are a primarily in-person company based in San Francisco, with growing offices globally. Our co-founders have extensive experience from leading tech companies like Salesforce, Facebook, and Google. We are seeking a Security and Compliance Manager to act as a primary point of accountability for customer trust enablement, contributing to AI governance, and ensuring security and compliance requirements are embedded into our product and operations.

Sierra is building a platform to enable companies worldwide to create better, more human customer experiences with AI. We are seeking a Product Manager for Agent Development to partner directly with engineers and customers to build and ship AI agents capable of handling thousands of daily customer conversations. This role involves engaging with customers at all levels to understand their requirements, demonstrate Sierra's agent capabilities, and address technical challenges. You will also develop and improve virtual agents to meet customer needs and drive strategic technical initiatives for clients. A key part of this role is shaping the product roadmap by collaborating with engineering and product development teams to implement new features crucial for customer success.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. Our healthcare agents are transforming how patients and policyholders interact with the healthcare system, handling sensitive conversations with empathy and transforming patient experiences. Join us to make care more accessible, human, and affordable for everyone.

Sierra is building a platform to enable companies worldwide to create better, more human customer experiences using AI. We partner with industry leaders and are primarily an in-person company based in San Francisco, with growing international offices. Our co-founders have extensive experience from leading tech companies like Salesforce, Facebook, and Google, with one co-founder currently serving as Board Chair of OpenAI. We are guided by core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco. Our healthcare agents are transforming how patients and policyholders interact with the healthcare system, handling sensitive conversations and making care more accessible, human, and affordable. As an Agent Strategist on the Healthcare team, you will own the entire lifecycle of our AI agents for customers, from initial pilot to production. You will bridge the gap between product, agent development, and customer-facing work, staying closely connected to both the technology and the people we serve. Your role involves transforming complex customer problems into effective AI agents that drive measurable business impact.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco. Our healthcare agents are transforming how patients and policyholders interact with the healthcare system, handling sensitive conversations and making care more accessible, human, and affordable. Join us to shape the future of AI agent development in healthcare and improve patient experiences across the system.

Sierra is building a platform to enable companies worldwide to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco, with growing international offices. Our co-founders have extensive experience from leading tech companies like Salesforce, Facebook, and Google, with one co-founder currently serving as Board Chair of OpenAI. We are seeking an Engineering Manager to lead the design and delivery of production-grade AI agents, manage and grow a team of engineers, and own the Agent Development Life Cycle (ADLC). This role involves partnering with large enterprises and startups to build AI agents that transform operations and shape the future of our AI agent development platform.

Sierra is a leading platform for customer-facing AI agents, partnering with major global brands to transform customer service and business growth. We are primarily an in-person company based in San Francisco, with expanding offices internationally. Our culture is built on core values of Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family. The company was co-founded by Bret Taylor, former co-CEO of Salesforce and CTO of Facebook, and Clay Bavor, who spent 18 years at Google leading initiatives like Google Labs, AR/VR, and Google Lens.

$53k - $800k

Sierra is building a platform to enable companies to create more human customer experiences with AI. We are seeking an Agent Experience Designer, Voice (Multilingual) to shape and scale high-quality voice experiences across a global portfolio of AI agents. This role involves working closely with cross-functional teams and customer stakeholders to improve voice quality, accelerate multilingual readiness, and create more human-like interactions. You will be responsible for evaluating and iterating on voices across multiple providers and languages, supporting timely multilingual launches, and designing repeatable evaluation methods for voice performance. Additionally, you will partner with engineering and product teams to resolve voice issues, contribute to customer-facing voice design, and enable teams to scale voice design effectively. The role also includes co-creating agent personas and interaction patterns, and capturing/sharing learnings to improve consistency and quality across deployments.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a Product Manager to help bring Enterprise-grade AI Agents to the world, revolutionizing how consumers and businesses interact. This role involves solving complex product challenges for multiple stakeholders including end-users, CX managers, and developers. You will be at the forefront of discovering new tools and processes for building AI agents, collaborating closely with engineering, design, and leadership to deliver a seamless experience. You will also act as a trusted advisor to customers, guiding them through the product lifecycle from concept to execution.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a Developer Relations Engineer to help onboard and educate customers on our Agent SDK and Agent Studio platform. This role involves leading the creation and execution of developer training programs, building scalable content like documentation and videos, and developing AI Agents as an Agent Software Engineer. You will also collaborate with marketing to publish developer success stories and inspire our technical community. This is an opportunity to become a world-leading expert in agent development and contribute to a growing AI company.

Sierra is a leading platform for customer-facing AI agents, partnering with major brands to transform customer service and business growth. We are primarily an in-person company based in San Francisco, with a culture guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family. This role will focus on building and scaling Sierra's enterprise platform capabilities, ensuring reliability, security, and seamless integration into complex customer environments. You will be instrumental in establishing trust with enterprise clients by upholding high standards for security, compliance, and operational excellence.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a GTM Engineer to implement Go-to-Market software for our marketing, sales, and agent development teams. This role involves designing and building automated workflows, integrations, and AI-powered systems to manage the lead lifecycle from enrichment to outbound activation. You will own the enrichment infrastructure end-to-end, build AI agents and internal tools to enhance sales team productivity, and develop data architecture for efficient data flow. The ideal candidate will have a strong understanding of modern GTM stacks and production experience with LLMs.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. As an Agent Strategist, you will be responsible for bringing Sierra's AI agents to life for customers, guiding them from initial pilot phases to production-ready agents handling significant volumes of conversations. This role sits at the intersection of product development, agent building, and customer engagement, requiring a deep understanding of both the technology and the user's needs. You will transform complex customer challenges into effective AI agents that deliver measurable business impact.