Product Manager, Agent Studio
San Francisco, CA • FullTime
Posted 5mo ago
About the job
Sierra is building a platform to enable companies to create more human customer experiences with AI. We are seeking a Product Manager for Agent Studio, the central environment for creating, testing, and improving AI agents. This role is pivotal in defining how teams build agents, shaping the systems that transform ideas into functional behaviors, facilitate rapid iteration, and enable continuous agent improvement. It's a zero-to-one and scaling opportunity at the core of Sierra's product.
Responsibilities
- Define the agent building experience, shaping user workflows from idea to implementation across journeys, chat, and workflows.
- Own the Agent Development Life Cycle, designing how users analyze conversations, make changes, test improvements, and release updates.
- Build simulation and testing systems to validate agents before deployment and create tools for simulating real-world scenarios.
- Design reusable systems through packages, defining how integrations, skills, and agent behaviors are composed and reused.
- Integrate AI copilots like Ghostwriter and Explorer into the Agent Studio workflow, determining automation levels and AI augmentation.
- Make agent quality measurable and actionable by defining evaluation frameworks and feedback systems.
Requirements
- 3+ years of product management experience, ideally in developer platforms, AI systems, or complex technical products.
- Strong technical depth to engage with engineers on system design, including simulation systems, evaluation frameworks, APIs, and platform architecture.
- Experience building 0→1 products or platforms, comfortable defining new abstractions and workflows in ambiguous spaces.
- Familiarity with AI systems, LLMs, and the challenges of building, testing, and iterating on non-deterministic systems.
- Strong product instincts for builder tools, balancing power, flexibility, and usability in developer experience.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons