decagon

Decagon is seeking a Staff Software Engineer to join the Agent Product Engineering team. This role involves building and shipping best-in-class AI agents that redefine customer experiences across various channels. You will have end-to-end ownership, working directly with industry leaders to solve complex customer needs with reliable and intuitive AI agents. This position is ideal for someone who thrives on deep system challenges and building scalable solutions impacting millions of users.

$200k - $400k

Decagon is seeking a Software Engineer, Platform Security to lead the application security strategy and implementation for their conversational AI platform. This role involves partnering with engineering teams to embed security directly into AI-powered applications, ensuring protection against threats while maintaining performance and reliability. The position offers a unique opportunity to apply deep application security expertise to AI systems and influence security practices within a rapidly growing engineering organization.

$200k - $330k

Decagon is seeking a founding Platform Engineer, Security to design, build, and operate the security infrastructure for its leading conversational AI platform. This is a hands-on builder role focused on creating durable, well-engineered systems, including paved paths for secure service creation, automated security tooling, and infrastructure-as-code. As the first dedicated engineer in this area, you will have a significant impact on shaping the technical direction of the infrastructure security program and investing in automation, observability, and self-service. The work is closely tied to the business, directly enabling high-value deals with security-conscious enterprises.

$200k - $400k

Decagon is seeking its first Total Rewards leader to establish and manage the company's compensation and benefits strategy. This high-impact role involves designing the entire compensation and benefits architecture from scratch, structuring equity programs, and acting as the central authority on total rewards. You will collaborate closely with founders, People leadership, and Finance to ensure programs are competitive, equitable, and scalable for a rapidly growing tech company. The goal is to redefine how Decagon attracts, rewards, and retains top talent.

$100k - $500k

Decagon is seeking a Deal Lead to join their team at the intersection of Sales, Finance, and Strategy. As the first dedicated pricing hire, you will work closely with the Business Operations team to build the deal desk function from the ground up. Your primary goal will be to accelerate and scale the enterprise go-to-market motion by structuring and proposing deals, building internal deal processes, and managing commercial negotiations. This role offers a unique opportunity to shape how a category-defining AI company structures, prices, and closes deals as it scales, blending strategic thinking with high-caliber execution.

Decagon is seeking an Agent Strategy Manager to join their London office. This role is a key part of the Agent Strategy team, focusing on shaping how customers utilize and derive value from Decagon's conversational AI platform. You will partner closely with enterprise clients to guide their AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. This position involves cross-functional collaboration with Product and Engineering teams to translate customer needs into product improvements and influence the roadmap. The role requires a blend of relationship management and hands-on execution, ideal for a fast-paced environment with a desire for direct impact in a high-growth company.

Decagon is seeking an Agent Development Manager to join their Agent Development Team. This role will be responsible for building and scaling the function that develops world-class AI Agents for customers. The manager will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring smooth, impactful agent builds that lay the groundwork for long-term customer success. This includes designing and owning the agent development playbook, creating repeatable and scalable frameworks and processes, and continuously improving delivery through AI tools, automation, and operational design to boost efficiency and reduce time to value. The role requires close partnership with customer teams to understand workflows and goals, and cross-functional collaboration with Sales, Product, and Engineering to translate needs into successful agent builds, guiding complex rollouts and ensuring measurable impact.

As an Engineering Manager on the Agent Product team, you will lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You'll work directly with leaders across industries like finance, healthcare, and hospitality, solving their users' needs with reliable and intuitive AI agents. Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers, and diving deep into complex system challenges to build elegant solutions that scale to millions of users.

$280k - $430k

Decagon is seeking high-motor, high-impact Founder Associates to join our Founder's Office. This team works directly with our Founders and Executives to scale the business and build the foundation of a world-class AI company. You will have a direct role in tackling our highest-priority strategic and operational challenges, driving initiatives, identifying areas for improvement, and building processes to get things done. This role offers a front-row seat to the growth of a leading conversational AI platform.

$170k - $250k

Decagon is seeking a Senior Research Engineer focused on Audio and Speech to build and deploy the next generation of AI voice agents. This role involves advancing multimodal and full-duplex systems that can listen, reason, speak, and respond naturally in real time. You will own your work end-to-end, shipping real improvements and making high-impact technical decisions in a fast-paced, in-office environment.

$200k - $400k

Decagon is seeking a Strategic Account Director for the Healthcare vertical to establish and lead our presence in this critical market. As the first dedicated healthcare seller, you will report to the VP of Sales and be responsible for defining Decagon's strategy to penetrate the US Payer, Provider, and Life Sciences sectors. This is a foundational role where you will build key relationships with major healthcare buyers, including top US health plans, large integrated delivery networks, academic medical centers, and leading Life Sciences companies. You will be instrumental in shaping Decagon's healthcare-specific product, trust, safety, and compliance strategies, and will create the sales playbook for future healthcare sellers. This is a builder role in an early-stage environment where you will operate with ambiguity and define new processes.

$340k - $380k

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.   This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.   You will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.   Decagon is a fully in-person company based in our San Francisco office.   In this role, you will - Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences. - Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical. - Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners. - Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run. - Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO. - Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions. - Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape. - Expect moderate travel.   Your background looks something like this - 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare. - A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma. - Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals. - Comfort owning C-suite relationships across long cycles - A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran. - Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace. - Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.   Even better if you have - Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers. - An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies. - Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota. - Trained in MEDDPICC, Command of the Message, or a similar value-selling framework. - Direct experience navigating highly regulated buyers - A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it. - Bachelor's degree or equivalent work experience. Compensation OTE $340,000 – $380,000 + Offers Equity Benefits We proudly offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support your wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office to keep you at your best - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

$340k - $380k

Decagon is seeking an Agent Deployment Engineer to join their specialized technical delivery team. This role is responsible for the end-to-end execution of AI agent builds for strategic enterprise customers. You will own the hands-on implementation work, from initial scoping and systems design through to evaluation and production deployment, ensuring agents perform reliably at scale. This position requires partnering closely with customers and internal teams to define success, translate requirements into build plans, and deliver agents that have a meaningful business impact. You will also contribute to the evolution of Decagon's agent-building platform by surfacing gaps and providing feedback based on real customer needs.

Decagon is seeking an Agent Deployment Engineer to join their specialized technical delivery team. This role is responsible for the end-to-end execution of AI agent builds for strategic enterprise customers. You will own the hands-on work required to launch and scale enterprise-quality agents, including configuring key components, validating integrations, and ensuring reliable performance. This is a highly technical, customer-facing role where you will interface with senior technical stakeholders, translate requirements into build plans, and deliver agents that significantly impact the customer's business. You will collaborate closely with internal teams to create feedback loops, surface platform gaps, and influence the evolution of Decagon's agent-building platform based on real customer needs.

$175k - $230k

Decagon is seeking an Agent Deployment Engineer to join their specialized technical delivery team. This role is responsible for the end-to-end execution of AI agent builds for strategic enterprise customers. You will own the hands-on implementation work, from initial scoping and systems design through to evaluation and production deployment, ensuring agents perform reliably at scale. This position requires partnering closely with customers and internal teams to define success, translate requirements into build plans, and deliver agents that have a meaningful business impact. You will also contribute to the evolution of Decagon's agent-building platform by surfacing gaps and providing feedback based on real customer needs.

Decagon is seeking an Agent Development Manager to join their Agent Development Team. This role will be responsible for building and scaling the function that develops world-class AI Agents for customers. The manager will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring smooth, impactful agent builds that lay the groundwork for long-term customer success. This includes designing and owning the agent development playbook, creating repeatable and scalable frameworks and processes, and continuously improving delivery through AI tools, automation, and operational design to boost efficiency and reduce time to value. The role requires close partnership with customer teams to understand workflows and goals, and cross-functional collaboration with Sales, Product, and Engineering to translate needs into successful agent builds, guiding complex rollouts and ensuring measurable impact.

Decagon is seeking an engineer to join the Agent Engineering team, which deploys mission-critical AI agents to customers, impacting millions of users and driving company growth. In this role, you will build on the industry-leading AI agent platform, collaborate directly with customers, and devise long-term, scalable solutions to deliver magical support experiences. You will have complete ownership and autonomy in building and shipping best-in-class AI agents from initial implementation through continuous iteration, working directly with leaders across various industries to solve user needs with reliable and intuitive AI agents. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

£125k - £180k

Decagon is seeking a Business Value Consultant to establish and expand its value engineering capabilities. This role will collaborate closely with the Sales team on significant enterprise opportunities, acting as a key liaison between Product, Sales, and Finance. The primary responsibility is to articulate the business value of Decagon's platform in quantifiable terms, developing data-driven business cases for executive stakeholders to accelerate sales cycles, improve win rates, and secure larger investments. Additionally, this position will define and implement a scalable value-based selling approach, creating repeatable frameworks, tools, and narratives for the sales organization.

Decagon is seeking a Security Engineer to help build and scale the security foundations of its customer experience platform. This role involves implementing security controls, building security tooling, and strengthening defenses against modern threats. You will work with the head of Security to maintain an enterprise-ready security and compliance posture, combining hands-on security engineering with software development. The position involves building automated remediation tools, working on detection pipelines, and partnering with engineering teams to enhance platform security. You will collaborate with a skilled and enthusiastic team in a fast-paced environment.

$200k - $330k

Decagon is seeking a dynamic and wide-ranging Revenue Strategy & Operations Manager to join their team. This role will be instrumental in shaping the company's go-to-market strategy and driving its execution. You will own a broad platform, lead strategic, GTM-wide initiatives, and serve as a trusted day-to-day partner to senior business leaders. The position involves managing GTM forecasts and KPIs, optimizing business performance and efficiency, establishing new processes, and executing high-leverage operations with field teams. This is a high-impact, high-agency position with the opportunity to significantly influence the trajectory of a category-defining AI company.