Software Engineer, Agents
£125k - £180k • London • FullTime
Posted 4mo ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Decagon is seeking an engineer to join the Agent Engineering team, which deploys mission-critical AI agents to customers, impacting millions of users and driving company growth. In this role, you will build on the industry-leading AI agent platform, collaborate directly with customers, and devise long-term, scalable solutions to deliver magical support experiences. You will have complete ownership and autonomy in building and shipping best-in-class AI agents from initial implementation through continuous iteration, working directly with leaders across various industries to solve user needs with reliable and intuitive AI agents. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
- Identify cross-customer trends to guide the evolution of Decagon’s agent building platform and research efforts.
- Experiment with and evaluate the latest text and voice models, then integrate them at scale with large enterprise-grade customers.
Requirements
- 3+ years of industry experience in software engineering.
- Proficiency with Python, Typescript, and asynchronous programming.
- High degree of comfort digging into system failures within deep technology stacks using any tool necessary.
Benefits
- Medical, dental, and vision benefits
- Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break
- Daily lunches, dinners and snacks in the office
- Life Insurance and Disability Benefits
- Retirement Plan
- Parental Leave
- Fertility and family building benefits
- Monthly stipend to support wellness, lifestyle, and work-life balance
- Take what you need vacation policy