decagon

Decagon is seeking a Senior/Staff Software Engineer to join the Data Lifecycle team. This team builds and maintains the critical infrastructure that governs how sensitive customer data is handled throughout its entire lifecycle, from storage and access control to redaction and deletion. The role involves designing and implementing robust systems that ensure data privacy and compliance across Decagon's conversational AI platform, which serves industry-leading enterprises. You will work closely with product management, governance, and security teams to translate complex privacy requirements into reliable infrastructure and user-configurable products. Engineers on this team own features end-to-end, ensuring the secure and consistent protection of sensitive data across various communication channels and customer systems.

$200k - $400k

Decagon is a leading conversational AI platform that empowers brands to deliver exceptional customer experiences through AI agents. Our technology enables enterprises to deploy personalized and satisfying interactions across various channels. We are building a future where customer experiences are redefined, moving beyond traditional support to foster faster resolutions, richer conversations, and deeper relationships. The Product Engineering team at Decagon is responsible for building the platform that allows customers to create, operate, and enhance their AI agents, transforming complex engineering tasks into user-friendly product features. This team is crucial for scaling Decagon's impact, with the frameworks they build supporting every agent in production, ensuring reliability and robustness across diverse workflows and constraints. They also build agents directly, using production failures as opportunities to create guardrails, evaluations, and tooling that improve the platform universally.

$200k - $400k

Decagon is seeking a Senior Software Engineer to join the Product Engineering team. This team is responsible for building the core platform that enables customers to create, operate, and improve their AI agents. You will design and build systems that allow customers to configure, train, test, and monitor sophisticated AI agents with confidence, translating complex technical capabilities into simple, usable interfaces. You will own features end-to-end, from technical architecture through deployment and iteration, working closely with product and design to understand customer use cases and ensure the right solutions are built. This role involves building self-serve functionality, designing configuration abstractions, creating AI-powered tooling for agent workflows, and developing monitoring and analytics for agent performance.

$200k - $400k

Decagon is a leading conversational AI platform that empowers brands to deliver exceptional customer experiences through AI agents. Our technology enables enterprises to deploy personalized and satisfying interactions across various channels. We are building a future where customer experiences are redefined, moving beyond traditional support to foster faster resolutions, richer conversations, and deeper relationships. The Product Engineering team at Decagon is responsible for building the platform that allows customers to create, operate, and enhance their AI agents, transforming complex engineering tasks into user-friendly product features. This team is crucial for scaling Decagon's impact, with the frameworks they build supporting every agent in production, ensuring reliability and robustness across diverse workflows and constraints. They also build agents directly, using production failures as opportunities to create guardrails, evaluations, and tooling that improve the platform universally.

$200k - $400k

Decagon is seeking a Senior Software Engineer to join the Product Engineering team. This team is responsible for building the core platform that enables customers to create, operate, and improve their AI agents. You will design and build systems that allow customers to configure, train, test, and monitor sophisticated AI agents with confidence, translating complex technical capabilities into simple, usable interfaces. You will own features end-to-end, from technical architecture through deployment and iteration, working closely with product and design to understand customer use cases and ensure the right solutions are built. This role involves building self-serve functionality, designing configuration abstractions, creating AI-powered tooling for agent workflows, and developing monitoring and analytics for agent performance.

$200k - $400k

Decagon is seeking a Research Engineer focused on Audio and Speech to build and productionize models and agent harnesses for real-time voice agents. This role involves advancing multimodal and full-duplex systems capable of natural, real-time listening, reasoning, speaking, and responding. The ideal candidate will own their work end-to-end, ship impactful improvements, and make high-level technical decisions in a collaborative environment.

$200k - $400k

Decagon is seeking a Research Engineer focused on Safety to ensure the reliability and controllability of their AI agents. This role involves identifying real-world failure modes and developing the necessary models, evaluations, and safeguards to prevent them. The ideal candidate will be a strong engineer passionate about advancing applied AI safety in production, with the ability to own projects end-to-end and make high-impact technical decisions.

$200k - $400k

Decagon is seeking a Senior Research Engineer focused on Safety to ensure the reliability and controllability of their AI agents. This role involves identifying real-world failure modes and developing the necessary models, evaluations, and safeguards to prevent them. The ideal candidate will be a strong engineer passionate about advancing applied AI safety in production, taking ownership of their work from end-to-end, and making high-impact technical decisions.

$200k - $400k

Decagon is seeking an AI Acceleration Engineer to build the core systems that power the company and integrate AI into every team's workflow. This hands-on technical role involves extending existing platforms, automating manual processes in areas like billing and collections, and replacing spreadsheet-based operations with robust systems. You will work directly with stakeholders across various departments to identify automation opportunities, design and implement solutions, and ensure their adoption and success. The role requires a strong generalist with a knack for engineering away manual processes and a deep understanding of when to apply AI versus deterministic pipelines.

$180k - $220k