OpenAI Jobs

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. As an Agent Strategist, you will own the entire lifecycle of Sierra's AI agents, from initial pilot to production, handling thousands of conversations daily. This role sits at the intersection of product development, agent building, and customer engagement, requiring a deep understanding of both the technology and the people you serve. You will transform complex customer challenges into effective AI agents that measurably improve business outcomes.

Sierra is building a platform to enable companies to create better customer experiences with AI. As an Agent Strategist, you will be responsible for bringing Sierra's AI agents to life for customers, guiding them from initial pilot phases to production-level deployment handling thousands of daily conversations. This role sits at the intersection of product development, agent building, and customer engagement, requiring close collaboration with both technology and the people who use the agents. You will transform complex customer challenges into agents that deliver measurable business impact.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. As an Agent Strategist, you will be responsible for bringing Sierra's AI agents to life for customers, guiding them from initial pilot phases to production-level deployment handling thousands of daily conversations. This role sits at the intersection of product development, agent building, and customer engagement, requiring a deep understanding of both the technology and the people it serves. You will transform complex customer challenges into effective AI agents that deliver measurable business impact.

OpenAI

OpenAI is seeking a Software Engineer, Host Assurance to build and operate the services, APIs, and host software that establish and maintain trust in our compute infrastructure. You will own production software from design and implementation through testing, rollout, observability, and operation. Your work will support capabilities such as machine identity, certificate issuance and enrollment, secure bootstrap, and host attestation across bare-metal and VM environments. Success in this role requires strong technical judgment, the ability to reason across software and host-system boundaries and learn unfamiliar parts of the stack, and a practical mindset for building systems that are secure, reliable, and usable in fast-moving production environments. The systems you build will sit on the critical path of OpenAI’s frontier infrastructure investments and will directly shape how large amounts of compute are brought online - securely, responsibly, and at global scale - underpinning long-lived commitments around privacy, security, and reliability.

OpenAI

We are seeking a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers, you will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty.

OpenAI

OpenAI is seeking an Agent Standards Manager to lead the execution of its external technical standards strategy for agent standards. As AI agents evolve to take actions across the internet, establishing clear standards for identity, delegated authority, discovery, communications, commerce, payment interfaces, web access, provenance, and auditability is crucial for safe, interoperable, and accountable operation. This role involves translating OpenAI's technical architecture and controls into credible specifications and protocols, while also gathering external requirements to inform product and security roadmaps. It's a builder's role focused on executing a prioritized standards plan, authoring and negotiating protocols, building coalitions, and representing OpenAI in technical forums, with the goal of creating repeatable processes for shaping agent standards.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco, with growing offices globally. Our Consumer Business Services team partners with businesses that power everyday life for consumers and enterprises, from CPG brands to logistics networks and utility providers. Our AI agents handle tasks like order tracking, account management, and field service scheduling, tailored to each business's voice and workflows. We are looking for someone to join us in bringing AI agents to businesses that run the economy, making essential services faster, more reliable, and more human.

Customer Engineers on the Digital Native Enterprise team work with Cloudflare's most innovative and high-growth accounts, focusing on both the acquisition of new Digital Native accounts and the expansion of existing ones. This role is for a builder with a deep technical foundation and a commercial mindset, capable of engaging with engineers and executives alike across Application Development, Performance, Security, and Infrastructure. As a Customer Engineer, you are a technologist embedded within the GTM organization, owning the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion, delivering architectural value and measurable business outcomes across the entire customer lifecycle. You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives.

$231k - $275k

Cloudflare is seeking an Automation Specialist to revolutionize the operations of its global Data Center Security Compliance (DCSC) team. This role is integral to the Infrastructure Operations organization, which is responsible for the development, scaling, and management of Cloudflare's data center and network infrastructure across over 700 global sites. The DCSC team currently handles physical access control and compliance auditing for a highly complex and distributed infrastructure, involving numerous vendor portals and multiple regulatory frameworks. Much of this work is manual, including data extraction, access control reconciliation, and evidence assembly. This position is designed to automate these time-consuming tasks, enabling compliance coordinators to focus on higher-level activities like exception handling and regulatory judgment.

OpenAI

We are seeking a full-stack engineer to define and build a new category of learning experiences focused on AI education. This is an early-stage product area where strong technical judgment, product sense, and empathy for learners are crucial. You will be instrumental in setting the technical direction for how individuals learn to use AI safely and effectively. This hands-on role involves broad technical and product ownership, from initial concept through launch and iteration, shaping the future of how people learn at work.

OpenAI

OpenAI's People team is seeking a Senior Employee Relations Partner to focus on the non-investigative aspects of employee relations, addressing high-impact people matters such as conflict resolution, performance management, sensitive employee exits, and navigating complex workplace dynamics. This role requires a creative, flexible, and human-centered approach to problem-solving, with a strong ability to understand context, think strategically, and design tailored solutions. The ideal candidate will be comfortable adapting quickly in a fast-changing environment, making sound decisions with imperfect information, and possess exceptional interpersonal skills to build trust and guide leaders with clarity and confidence. This position will reinforce a culture of clarity, accountability, and psychological safety, supporting leaders and teams through growth and complexity.

OpenAI

This role focuses on oversight and system-level mitigations that enable increasingly capable agents to operate safely and autonomously in real environments. We prioritize building oversight systems that are used in practice today, both internally and externally. We also study longer-term questions about how increasingly capable agent systems can be supervised, constrained, and corrected. We’re looking for a safety and security-minded researcher or engineer who can reason rigorously about security boundaries and agent behavior, then build and test practical mitigations. A background in AI control or security is welcome but not required.

OpenAI

The Agent Safety team is dedicated to ensuring that advanced AI agents operate safely, make sound judgments, and align with user intentions. Our mission is to minimize the risk of severe unintended consequences from increasingly capable AI agents while maintaining their effectiveness and autonomy. This role involves training and evaluating frontier models to reduce harmful or misaligned agent actions, developing clear hypotheses, and executing independently in ambiguous situations. You will also mine incidents and build scalable systems for measurement, data processing, and evaluation to transform real failures into repeatable safety signals. Collaboration with post-training, capabilities, oversight, and pre-training teams is essential to integrate research-backed mitigations into large-scale training and agent systems.

OpenAI

As the Manager of Applied AI Architects in Tokyo, you will lead a team of senior technical leaders responsible for the technical strategy, customer journey, and path to production value for OpenAI's largest and most complex customers across Japan. Your team will act as the “CTO of the book of business,” partnering with customer executives and technical teams from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will set the operating model for how Applied AI Architects own technical account plans across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In close partnership with Sales leadership and Account Directors, you will help prioritize customer portfolios, allocate technical resources, and ensure business priorities translate into focused use cases, credible architectures, actionable adoption roadmaps, and durable customer value and growth. You will remain accountable for the team's technical outcomes while developing its people and bringing in the right specialists across deployment, implementation, enablement, security, product, research, and partners.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. The Tech, Media & Telecom (TMT) team partners with influential companies to build AI agents for critical moments, such as service disruptions or major product launches. These agents aim to transform customer relationships by personalizing interactions, optimizing plans, anticipating needs, and driving loyalty across telecommunications, media, and technology sectors. The role involves owning the entire Agent Development Life Cycle, from initial scope and design to launch and continuous iteration, ensuring agents measurably improve business outcomes. You will act as a trusted strategic advisor to enterprise leaders, understanding their business objectives and shaping AI strategies, while also partnering closely with customer teams to troubleshoot and ensure successful launches. This position directly impacts product development by surfacing customer needs to inform future platform direction.

OpenAI

OpenAI is seeking a Technical Program Manager to enhance developer velocity and deployment excellence across ChatGPT. This role involves leading significant improvements in local development, continuous integration, testing, build systems, release processes, progressive rollouts, and post-deployment validation. You will identify key areas of engineering friction, establish shared standards and metrics, and drive the adoption of tools and workflows that boost both speed and reliability. The position requires a blend of systems thinking, technical program leadership, and hands-on operational expertise across a wide range of engineering functions.

OpenAI

OpenAI's User Operations team is seeking a Support Program Manager to join their Support Delivery team. This role is crucial for defining and implementing foundational support practices that will scale with OpenAI's growth. You will lead efforts to establish new operational frameworks, drive process alignment with internal teams, and manage tooling and automation projects. This position offers a significant impact on customer experience through cross-team collaboration in a fast-paced, evolving environment. The ideal candidate thrives at the intersection of project management, systems building, data science/engineering/software engineering, team enablement, and customer advocacy.

OpenAI

We are seeking backend-focused Product Engineers to join our platform and security product teams. In this role, you will build infrastructure and customer-facing workflows that enable developers and AI agents to work reliably in parallel. You will own outcomes from understanding user problems and choosing approaches through shipping, operating, and improving solutions, working closely with frontend, infrastructure, and security engineers. This is an opportunity to build essential software factory components for enterprises, enabling AI agents to operate securely within customer-controlled cloud environments.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a GTM Operations professional to support our Agent Development team. This role will act as a strategy and operations partner to leadership, bringing operational rigor to the Agent Development function. You will be responsible for establishing the operating cadence, ensuring clear visibility into business health, and operationalizing best practices for enterprise agent deployment. Additionally, you will drive account expansion strategy by identifying whitespace, prioritizing opportunities, and building repeatable motions for revenue growth. The role involves analyzing complex datasets, translating insights into executive-ready recommendations, and building internal tooling with AI to automate workflows and create operational leverage.

OpenAI

As an Applied AI Architect for Education, you will be the senior technical owner for a named portfolio of education customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business,” shaping each institution’s AI strategy and guiding its journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable institutional impact. You will own the technical account plan across ChatGPT Edu, the OpenAI API, Codex, and other agentic AI solutions, translating institutional priorities into a focused portfolio of use cases, an actionable adoption roadmap, and a clear path to durable value and growth. You will work across academic, research, administrative, and operational contexts, helping customers determine where AI can responsibly improve teaching and learning, accelerate research, strengthen student and faculty services, and make institutional operations more effective. You will account for the realities of education environments, including shared governance, complex stakeholder networks, academic calendars, accessibility, data privacy, responsible-AI expectations, and the need to build confidence among communities with differing levels of AI readiness.