Strategist, Agent Development (Swedish speaking)
London • FullTime
Posted 8d ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
AI Agent Engineer
About the job
Sierra is building a platform to enable companies to create better customer experiences with AI. As an Agent Strategist, you will be responsible for bringing Sierra's AI agents to life for customers, guiding them from initial pilot phases to production-level deployment handling thousands of daily conversations. This role sits at the intersection of product development, agent building, and customer engagement, requiring close collaboration with both technology and the people who use the agents. You will transform complex customer challenges into agents that deliver measurable business impact.
Responsibilities
- Own the entire Agent Development Life Cycle, from initial scope and conversation design to tooling, evaluation, launch, and continuous iteration.
- Translate business goals into high-performing agents and relentlessly tune them for optimal real-world performance.
- Serve as a trusted strategic advisor to enterprise leaders, understanding their business objectives and shaping AI strategies to achieve them.
- Partner with customer working teams on a daily basis, facilitating working sessions, troubleshooting agent issues, and ensuring timely launch progress.
- Identify and communicate unmet customer needs to research and platform teams to influence future product development.
Requirements
- Demonstrated customer obsession with energy for understanding customer businesses and needs, thriving in complex organizations, and building trusted relationships.
- Clear, direct, and persuasive communication skills across both technical and non-technical audiences.
- Strong strategic problem-solving abilities with analytical and critical-thinking skills to address complex issues, identify risks, and adapt to rapid changes.
- Technical aptitude to engage with technical concepts, including reading API documentation, understanding data models and system architecture, and participating in engineering tradeoff discussions.
- A proven track record of managing multiple complex, high-visibility projects simultaneously and driving them to successful outcomes.