Senior Customer Engineer, Enterprise AI - Bay Area
$231k - $275k • Hybrid
Posted 10d ago
About the job
Customer Engineers on the Digital Native Enterprise team work with Cloudflare's most innovative and high-growth accounts, focusing on both the acquisition of new Digital Native accounts and the expansion of existing ones. This role is for a builder with a deep technical foundation and a commercial mindset, capable of engaging with engineers and executives alike across Application Development, Performance, Security, and Infrastructure. As a Customer Engineer, you are a technologist embedded within the GTM organization, owning the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion, delivering architectural value and measurable business outcomes across the entire customer lifecycle. You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives.
Responsibilities
- Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio (Security, Networking, and Developer Platforms).
- Build technical champions and executive relationships within target accounts.
- Represent Cloudflare at industry events, developer communities, and cybersecurity conferences.
- Serve as the primary technical contact from contract signature through full platform adoption.
- Lead and oversee technical onboarding and implementation.
- Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value.
- Carry a variable quota tied directly to new business acquisition and ongoing account growth.
- Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives.
- Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI.
- Maintain continuous, deep relationships with key stakeholders throughout the entire customer lifecycle.
- Advise on architecture best practices, security posture, and Cloudflare platform strategy.
Requirements
- Deep technical foundation.
- Commercial mindset.
- Ability to engage with engineers and executives.
- Experience across Application Development, Performance, Security, and Infrastructure.