Senior Customer Engineer, Enterprise AI - Bay Area
$214k - $336k • Hybrid
Posted 8d ago
Job Location
Hybrid
Tech Stack
Remote Work Policy
On-site
Categories
AI Engineer
About the job
Customer Engineers on the Digital Native Enterprise team work with Cloudflare's most innovative and high-growth accounts. This role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones. The ideal candidate is a builder with a deep technical foundation and a commercial mindset, capable of engaging from the engineer in the weeds to the executive in the boardroom across Application Development, Performance, Security, and Infrastructure. As a Customer Engineer, you are a technologist embedded within the GTM organization. You own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion, delivering architectural value and measurable business outcomes across the entire customer lifecycle.
Responsibilities
- Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio.
- Build technical champions and executive relationships within target accounts.
- Represent Cloudflare at industry events, developer communities, and cybersecurity conferences.
- Serve as the primary technical contact from contract signature through full platform adoption.
- Lead and oversee technical onboarding and implementation.
- Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value.
- Carry a variable quota tied directly to new business acquisition and ongoing account growth.
- Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives.
- Lead technical Quarterly Business Reviews (QBRs) with customers.
Requirements
- Deep technical foundation and a commercial mindset.
- Ability to engage with engineers and executives.
- Experience across Application Development, Performance, Security, and Infrastructure.
- Experience working with emerging and established AI leaders like Anthropic and OpenAI.
- Experience with Cloudflare's AI Developer platform offering.
Benefits
- Compensation Range: $213,500 – $335,500