Technical Program Manager, Developer Experience
San Francisco • FullTime
Posted 11d ago
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
OpenAI is seeking a Technical Program Manager to enhance developer velocity and deployment excellence across ChatGPT. This role involves leading significant improvements in local development, continuous integration, testing, build systems, release processes, progressive rollouts, and post-deployment validation. You will identify key areas of engineering friction, establish shared standards and metrics, and drive the adoption of tools and workflows that boost both speed and reliability. The position requires a blend of systems thinking, technical program leadership, and hands-on operational expertise across a wide range of engineering functions.
Responsibilities
- Own the cross-functional roadmap for improving local development, CI, testing, build workflows, and release infrastructure.
- Create a durable intake and prioritization mechanism for developer friction, using evidence to focus teams on the highest-impact improvements.
- Lead programs that improve deployment speed and safety, including pre-merge confidence, progressive rollout, release guardrails, rollback readiness, and post-deploy validation.
- Improve the reliability and predictability of release trains across ChatGPT backend services, web, mobile, and desktop platforms.
- Partner with platform, infrastructure, reliability, engineering acceleration, and observability teams to reduce deployment-related incidents and regressions.
- Increase visibility into what is shipping when, and make cross-platform dependencies and launch risks clear to engineers, product managers, and launch owners.
- Define and operationalize metrics for developer productivity, build and test health, deployment throughput, release reliability, and engineering velocity.
- Drive adoption of automation, observability, release orchestration, and scalable developer tooling, with clear ownership and sustained operating cadences.
Requirements
- Experience leading complex technical programs spanning developer infrastructure, CI/CD, build and test systems, release engineering, or distributed systems.
- Ability to engage deeply with engineers on workflow architecture, deployment systems, rollout risk, observability, and operational tradeoffs.
- Proven track record of delivering measurable improvements in developer velocity, deployment throughput, release reliability, or engineering efficiency.
- Skill in transforming fragmented ownership and recurring manual work into durable mechanisms, standards, and tooling with strong adoption.
- Proficiency in using data and qualitative evidence to prioritize work, define useful metrics, and distinguish real productivity gains from local optimization.
- Ability to lead effectively across platform and product teams, resolve ambiguity, and drive multi-team execution without direct authority.
- Experience using metrics to guide decisions, identify bottlenecks, and demonstrate measurable improvements in throughput, predictability, or reliability.
- Excellent communication skills, with the ability to move comfortably between technical detail, operational execution, and executive-level decisions.
- Ability to thrive in ambiguous, scaling environments and bring order to complex cross-functional work without losing pace.
- A passion for OpenAI's mission and for expanding responsible access to advanced AI systems.
Benefits
- Hybrid work model (3 days in office per week)
- Relocation assistance for new employees