OpenAI Jobs

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are a primarily in-person company based in San Francisco, with growing offices globally. Our co-founders have extensive experience from leading tech companies like Salesforce, Facebook, and Google. We are seeking a Security and Compliance Manager to act as a primary point of accountability for customer trust enablement, contributing to AI governance, and ensuring security and compliance requirements are embedded into our product and operations.

Sierra is building a platform to enable companies worldwide to create better, more human customer experiences with AI. We are seeking a Product Manager for Agent Development to partner directly with engineers and customers to build and ship AI agents capable of handling thousands of daily customer conversations. This role involves engaging with customers at all levels to understand their requirements, demonstrate Sierra's agent capabilities, and address technical challenges. You will also develop and improve virtual agents to meet customer needs and drive strategic technical initiatives for clients. A key part of this role is shaping the product roadmap by collaborating with engineering and product development teams to implement new features crucial for customer success.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. Our healthcare agents are transforming how patients and policyholders interact with the healthcare system, handling sensitive conversations with empathy and transforming patient experiences. Join us to make care more accessible, human, and affordable for everyone.

Sierra is building a platform to enable companies worldwide to create better, more human customer experiences using AI. We partner with industry leaders and are primarily an in-person company based in San Francisco, with growing international offices. Our co-founders have extensive experience from leading tech companies like Salesforce, Facebook, and Google, with one co-founder currently serving as Board Chair of OpenAI. We are guided by core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco. Our healthcare agents are transforming how patients and policyholders interact with the healthcare system, handling sensitive conversations and making care more accessible, human, and affordable. As an Agent Strategist on the Healthcare team, you will own the entire lifecycle of our AI agents for customers, from initial pilot to production. You will bridge the gap between product, agent development, and customer-facing work, staying closely connected to both the technology and the people we serve. Your role involves transforming complex customer problems into effective AI agents that drive measurable business impact.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco. Our healthcare agents are transforming how patients and policyholders interact with the healthcare system, handling sensitive conversations and making care more accessible, human, and affordable. Join us to shape the future of AI agent development in healthcare and improve patient experiences across the system.

Sierra is building a platform to enable companies worldwide to create better, more human customer experiences with AI. We partner with industry leaders and are primarily an in-person company based in San Francisco, with growing international offices. Our co-founders have extensive experience from leading tech companies like Salesforce, Facebook, and Google, with one co-founder currently serving as Board Chair of OpenAI. We are seeking an Engineering Manager to lead the design and delivery of production-grade AI agents, manage and grow a team of engineers, and own the Agent Development Life Cycle (ADLC). This role involves partnering with large enterprises and startups to build AI agents that transform operations and shape the future of our AI agent development platform.

OpenAI

OpenAI is seeking a Data Scientist to join the Preparedness team, a critical part of the Safety Systems organization. This role focuses on building, evaluating, and improving mitigations to prevent extreme harms from AI systems. You will go beyond standard evaluations to create intelligence and monitoring systems that enable early issue detection, measure mitigation effectiveness, and reduce both over-blocking and under-blocking of harmful content. This is a fast-paced, impactful role for an experienced, autonomous individual contributor who can structure rigorous analyses and translate findings into actionable product and policy changes.

OpenAI

OpenAI's API team is responsible for the infrastructure and product layers that enable millions of developers to integrate AI models, fine-tune behavior, manage data, and deliver experiences to their users. As the Agents Product Manager for the API team, you will define and guide the future of how developers build agentic applications on top of our AI models. You will set clear priorities and drive impactful improvements to model capabilities, balancing user needs, safety considerations, and technical innovation. This role is ideal for a proactive, technically adept PM who thrives on solving challenging, ambiguous problems through structured product thinking and close collaboration with customers, engineers, and researchers.

OpenAI

We are seeking dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support. In this role, you will work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, your work will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you will help define what world-class support looks like in an AGI-driven future. You will partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale.

OpenAI

OpenAI is seeking a Senior Support Engineer to join our Technical Support team in San Francisco. This role involves collaborating directly with strategic enterprise accounts and product teams to solve complex customer challenges. You will be a key technical troubleshooting expert, providing guidance and resolving difficult issues for our customers and internal engineering teams. The position focuses on designing and running operational processes to monitor top strategic customers and a 24x7 response team, working closely with Infrastructure and Engineering teams to ensure a seamless customer experience at scale. This is a low-volume, high-difficulty role focused on the success of innovative, disruptive, and high-scale AI solutions built on the OpenAI API platform.

Sierra is a leading platform for customer-facing AI agents, partnering with major global brands to transform customer service and business growth. We are primarily an in-person company based in San Francisco, with expanding offices internationally. Our culture is built on core values of Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family. The company was co-founded by Bret Taylor, former co-CEO of Salesforce and CTO of Facebook, and Clay Bavor, who spent 18 years at Google leading initiatives like Google Labs, AR/VR, and Google Lens.

$53k - $800k

OpenAI

We are seeking a Backend Software Engineer to architect and scale the infrastructure powering our knowledge systems. This is a deeply technical and highly cross-functional role where you will build robust systems and backend services that serve as the foundation for how knowledge is created, accessed, and applied across OpenAI. You will design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems, integrate and structure data across internal platforms, and collaborate closely with product, research, and engineering teams to integrate OpenAI models into high-leverage workflows. You will own the full development lifecycle of new backend systems and internal platform capabilities, building with scale and maintainability in mind while rapidly iterating on new ideas.

Sierra is building a platform to enable companies to create more human customer experiences with AI. We are seeking an Agent Experience Designer, Voice (Multilingual) to shape and scale high-quality voice experiences across a global portfolio of AI agents. This role involves working closely with cross-functional teams and customer stakeholders to improve voice quality, accelerate multilingual readiness, and create more human-like interactions. You will be responsible for evaluating and iterating on voices across multiple providers and languages, supporting timely multilingual launches, and designing repeatable evaluation methods for voice performance. Additionally, you will partner with engineering and product teams to resolve voice issues, contribute to customer-facing voice design, and enable teams to scale voice design effectively. The role also includes co-creating agent personas and interaction patterns, and capturing/sharing learnings to improve consistency and quality across deployments.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a Product Manager to help bring Enterprise-grade AI Agents to the world, revolutionizing how consumers and businesses interact. This role involves solving complex product challenges for multiple stakeholders including end-users, CX managers, and developers. You will be at the forefront of discovering new tools and processes for building AI agents, collaborating closely with engineering, design, and leadership to deliver a seamless experience. You will also act as a trusted advisor to customers, guiding them through the product lifecycle from concept to execution.

Sierra is building a platform to enable companies to create better, more human customer experiences with AI. We are seeking a Developer Relations Engineer to help onboard and educate customers on our Agent SDK and Agent Studio platform. This role involves leading the creation and execution of developer training programs, building scalable content like documentation and videos, and developing AI Agents as an Agent Software Engineer. You will also collaborate with marketing to publish developer success stories and inspire our technical community. This is an opportunity to become a world-leading expert in agent development and contribute to a growing AI company.

Sierra is a leading platform for customer-facing AI agents, partnering with major brands to transform customer service and business growth. We are primarily an in-person company based in San Francisco, with a culture guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family. This role will focus on building and scaling Sierra's enterprise platform capabilities, ensuring reliability, security, and seamless integration into complex customer environments. You will be instrumental in establishing trust with enterprise clients by upholding high standards for security, compliance, and operational excellence.

OpenAI

As an AI Architect, you will be the senior technical owner for a named portfolio of customers, acting as the primary technical counterpart to their leadership teams. You will shape each customer's AI strategy and guide their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions, translating business priorities into a focused use-case portfolio and an actionable adoption roadmap. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role requires strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations.

OpenAI

As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations.

OpenAI

As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations.