Manager, Applied AI Engineering (Codex)
Remote • San Francisco • FullTime
Posted 18d ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
We are seeking an experienced technical leader to join as Manager, Applied AI Engineering (Codex), leading a team of Applied AI Engineers responsible for driving successful Codex adoption across strategic customers. Your team will work hands-on with customer engineering organizations to design and build AI-enabled development workflows, solve complex implementation challenges, and establish scalable patterns for AI-powered software development. As a manager, you will shape how these technical engagements operate at scale — setting strategy, coaching engineers, determining where the team can have the greatest impact, and ensuring consistently strong execution across customers. You will serve as both a people leader and senior technical advisor, partnering closely with Sales, Product, Research, and Engineering to translate customer needs and real-world usage into better technical approaches, reusable patterns, and product insights.
Responsibilities
- Lead, hire, and mentor a team of Applied AI Engineers supporting Codex customers.
- Own the operating model and technical engagement strategy for Codex Applied AI Engineering.
- Guide teams in designing and implementing AI-enhanced development workflows, agentic systems, automations, evaluations, and scalable application architectures.
- Act as the senior technical escalation point for complex customer implementations and engineering challenges.
- Partner with Sales, Product, Research, and Engineering teams to align customer outcomes with product direction.
- Establish repeatable technical patterns, playbooks, reference architectures, and best practices for AI-powered software development.
- Coach Applied AI Engineers to operate as trusted technical partners to customer teams.
- Synthesize insights from customer engagements and translate them into actionable feedback for Product, Research, and Engineering.
- Develop a deep understanding of customer usage of Codex and identify areas for improvement or new capabilities.
- Champion safe, reliable, and effective adoption of AI-powered development workflows.
Requirements
- 8+ years of experience in customer-facing roles such as applied engineering, solutions architecture, or technical consulting.
- 2+ years of experience leading technical teams, including hiring, mentoring, and developing engineers.
- Experience building or deploying generative AI, developer platforms, agentic systems, or cloud-based software solutions in production.
- Strong hands-on software engineering experience with languages like Python or JavaScript.
- Understanding of modern software development lifecycles and the impact of AI and coding agents.
- Ability to work directly with customer engineering teams to solve ambiguous problems and build solutions.
- Effective communication skills for translating complex technical and business topics to various stakeholders.
- Ability to thrive in ambiguous, fast-moving environments and build new operating models and teams.
- Strong ownership, humility, technical judgment, and commitment to customer and teammate success.
- Personal commitment to fostering the safe and beneficial development of AI.
Benefits
- Relocation assistance to new employees.