Parloa

Parloa is shaping the foundation of a new era in customer experience with agentic AI, where customer support becomes meaningful exchange rather than just transactions. We have powered over one billion interactions for global enterprise brands. As Manager, Agent Architecture, you will build and lead a team that transforms customer service with AI Agents, while also staying hands-on in the build yourself. You will hire, coach, and set goals for Agent Architects, owning the quality of every AI Agent they ship, with a significant portion of your capacity dedicated to live customer engagements. This is an opportunity to lead at the forefront of enterprise AI, where credibility is earned through direct contribution alongside your team.

$160k - $180k

Parloa is shaping the foundation of a new era in customer experience where customer support is no longer transactions, but meaningful exchanges. As Principal Software Engineer for Voice/VoIP, you will own the technical direction of our real-time voice infrastructure. This is a hands-on technical leadership role where you will set architectural direction, solve complex problems, and elevate the engineering organization's approach to voice systems. You will collaborate with infrastructure, AI/ML, and product teams to ensure our voice stack is fast, reliable, and globally scalable.

As a Founder's Associate Intern, you will tackle strategic challenges that lack defined ownership and drive them to tangible results quickly. You will collaborate directly with our Chief of Staff and the CEO Office team, taking on cross-functional projects where the business needs the most support. This role is designed for individuals who excel in ambiguous environments, thrive on high visibility, and operate with a strong sense of ownership.

As a Lead AI Agent Architect at Parloa, you will be instrumental in revolutionizing customer service through advanced AI-powered agents. This customer-facing role involves leading the design and implementation of AI Agent solutions to help enterprise clients and partners achieve more efficient, scalable, and intelligent customer experiences. You will operate at the convergence of LLMs, conversational design, and enterprise systems, translating intricate requirements into robust, production-ready AI workflows. Your responsibilities will span from initial solution design through deployment and optimization, ensuring AI agents perform reliably, integrate seamlessly, and deliver tangible business impact. This is a unique opportunity to architect and deploy cutting-edge AI Agents at scale, significantly influencing how enterprises leverage LLMs to enhance customer experience and operational efficiency.

$196k - $223k

As a Sr Agent Architect at Parloa, you will act as a solution architect for enterprise AI Agent deployments. You will design end-to-end system architectures that connect Parloa's platform to complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions for global enterprise clients. You will also shape the conversational experience layer, using prompt engineering and your knowledge of LLMs to translate customer requirements into agent behavior. Architecture and integration depth are the core of this role, with conversational design skills being valued and developed on the job.

$156k - $178k

Parloa is at the forefront of a new era in customer experience, powered by agentic AI. We aim to make every customer conversation effortless, transforming support into meaningful exchanges. Our platform has already powered over a billion interactions for global enterprise brands. As a Senior Software Engineer, you will work on a marketplace of tools and integrations that enhance Parloa's AI agents, ensuring secure and scalable access to business systems. While experience with our specific stack is not required, a willingness to learn and code in Typescript is essential.

As a Forward Deployed Engineer (FDE) at Parloa, you will be at the forefront of enterprise AI adoption, delivering cutting-edge technology into complex environments. Your primary mission is to lead end-to-end deployment projects from an engineering perspective, not just implementing existing solutions but engineering what's necessary for success at an enterprise scale. You will act as an in-field product engineer, building novel solutions, adapting architectures to enterprise realities, and engineering integrations across systems and APIs. Your work is hands-on and code-first, directly impacting how customers experience Parloa and shaping the future of the product.

$140k - $160k