SaaS Jobs

Customer Experience Engineering is a critical intersection of customers, product, and engineering. In this role, you will tackle complex technical challenges and manage high-stakes customer situations from initial investigation through to resolution and prevention. You will leverage your deep technical expertise along with strong judgment and communication skills to guide customers, especially when solutions are not immediately apparent. Working from a shared queue, you will take ownership of problems requiring in-depth investigation, solution design, or cross-team collaboration, while also contributing to the team's overall response to customer needs. A key aspect of this role involves translating learnings into practical solutions, tools, and AI-enabled workflows to minimize recurring issues.

$120k - $135k

Fin, now part of Salesforce, is seeking Forward Deployed Engineers to help bridge the gap between customer needs and product innovation. These roles involve working hands-on with strategic customers, partnering closely with R&D and Go-to-Market teams to design and deliver high-impact solutions. You will go beyond implementation to shape product direction, influence roadmap decisions, and ensure Fin delivers real, measurable business outcomes in complex, real-world environments. This role offers a rare opportunity to combine technical excellence with real customer impact, ideal for those excited by ownership, creativity, and solving ambiguous problems at the frontier of applied AI.

$180k - $200k

Sierra is a leading platform for customer-facing AI agents, partnering with major brands to transform customer service and business growth. We are primarily an in-person company based in San Francisco, with expanding offices globally. Our culture is built on values of Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family. The company was co-founded by Bret Taylor, former co-CEO of Salesforce and CTO of Facebook, and Clay Bavor, who spent 18 years at Google leading initiatives like Google Labs, AR/VR, and Google Lens.

$230k - $390k

Salesforce is seeking a Cloud Readiness Architect to join the Cloud Success Readiness team, focusing on enhancing customer adoption and product quality for Industries Cloud. This role involves deep collaboration with Technology & Product (T&P) and Customer Success Group (CSG) teams to ensure customer success at scale. You will gain a thorough understanding of the Industries Cloud product portfolio, its capabilities, and how they align with key customer use cases. Leveraging your expertise, you will provide product insights, recommendations, and document feedback for the T&P organization, working closely with various Cloud Success teams to scale product knowledge and support their customer interactions.

$150k - $227k

We are seeking a Staff Software Engineer to join our Engineering department. In this role, you will direct a fast-paced, collaborative, agile team of software engineers in the design, development, and scaling of highly available AI healthcare products on the Cohere platform. You'll set the technical direction for how the platform evolves — owning architecture and design decisions that span multiple teams and outlive any single release. This is an opportunity to drive technical excellence, define customer-configurability capabilities, and establish patterns other teams build on at the intersection of healthcare interoperability and modern distributed systems. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events.

$185k - $225k

Podium is seeking a Senior Director of Engineering to lead the AI Agents product, transforming it from a rapidly growing platform into the industry's leading agent infrastructure for local businesses. This is a hands-on leadership role that involves both building new capabilities from scratch and scaling existing systems. You will be responsible for architecting and deploying the systems that enable our agents to reason, act, and improve over time, while also building the team and organizational capacity to manage these systems reliably at a massive scale across diverse customer workflows and business verticals.

Asana's AI organization is building the platform and products that integrate AI into how teams work. This includes AI Teammates, an orchestration layer for agents, and the AI platform supporting all Asana AI features, covering model access, retrieval, context, evaluation, and production quality. We are seeking a Senior Staff Software Engineer to lead technical direction across this organization, tackling complex cross-team challenges, making critical architectural decisions, and shaping the future of AI within Asana's products. This role involves influencing strategy across multiple engineering teams located in San Francisco, New York, Vancouver, and Warsaw.

$297k - $350k

Databricks

Databricks is seeking a dedicated Senior Engineering Manager to help grow the AI/BI Dashboard product and service platform. This role involves tackling challenging full-stack and backend problems, focusing on making agentic dashboard authoring and AI insights fast and performant while maintaining high quality. The manager will enable the creation and consumption of Dashboards and BI features across the entire Databricks platform and scale the service to a significantly larger user base. A key aspect of this role is applying AI and LLM technology directly into the product surface and guiding the team to balance quality with performance and cost.

$229k - $314k

WRITER is seeking a Deployment Engineer to join their team and help expand human capacity through superintelligence. In this role, you will partner directly with enterprise customers to understand their unique business challenges and architect AI-powered solutions using WRITER's platform and enterprise-grade LLMs. You will transform complex needs into high-impact applications, driving tangible business results and shaping the future of work. This is a critical role that directly impacts customer success and product evolution, contributing significantly to WRITER's mission.

$132k - $184k

As a Slack Proactive Monitoring (ProM) Engineer, you will operate at the intersection of platform engineering, site reliability, and strategic customer success. You are a highly technical, customer-centric specialist dedicated to safeguarding the health and performance of Slack’s largest and most complex global enterprise deployments. Rather than waiting for customers to report problems, you will continuously monitor Slack workspace metrics, performance thresholds, API integrations, enterprise security events, and custom app behavior. You will proactively detect anomalies, triage system exceptions, and orchestrate rapid mitigation steps—frequently initiating preemptive customer outreach before their internal users even experience a slowdown.

$75k - $114k

Harvey is transforming legal and professional services by integrating frontier agentic AI with an enterprise-grade platform. This role offers a unique opportunity to contribute to a rapidly scaling company that is defining a new category in real-time. The team values decisiveness, simplicity, and a commitment to continuous improvement, seeking individuals who are driven to do their best work alongside like-minded colleagues. The future of professional services is being shaped at Harvey, and the company is just beginning its journey.

$231k - $340k

OpenAI

OpenAI is seeking dedicated and curious individuals to join its User Operations team as an AI Support Engineer. This role is crucial in supporting public sector customers, including U.S. Government agencies, by troubleshooting complex issues and ensuring their successful adoption of OpenAI's AI products. You will act as a trusted expert and a critical escalation point, partnering closely with customers and Engineering teams to resolve technical challenges. Beyond issue resolution, you will help define the future of AI-driven support by leveraging automation and AI technologies to improve systems, reduce bugs, and elevate the customer experience. This role involves working directly with customers through support tickets and live calls, often resolving novel and ambiguous technical problems in a fast-paced environment. Your work will directly support mission-critical systems built on OpenAI's platform, serving as a vital line of defense for large-scale operations.

$162k - $234k