Forward Deployed Engineer
$180k - $200k • Chicago, Illinois; San Francisco, California
Posted 1mo ago
Job Location
Chicago, Illinois; San Francisco, California
Tech Stack
Remote Work Policy
On-site
Categories
Applied AI Engineer
About the job
Fin, now part of Salesforce, is seeking Forward Deployed Engineers to help bridge the gap between customer needs and product innovation. These roles involve working hands-on with strategic customers, partnering closely with R&D and Go-to-Market teams to design and deliver high-impact solutions. You will go beyond implementation to shape product direction, influence roadmap decisions, and ensure Fin delivers real, measurable business outcomes in complex, real-world environments. This role offers a rare opportunity to combine technical excellence with real customer impact, ideal for those excited by ownership, creativity, and solving ambiguous problems at the frontier of applied AI.
Responsibilities
- Drive adoption of Fin by helping customers unlock AI capabilities to automate and scale support operations.
- Embed deeply with strategic customers to understand business challenges and technical requirements, providing insights for outstanding results.
- Work hands-on with customers' technical teams as a trusted expert, coding side-by-side to drive projects to completion.
- Collaborate with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback.
- Contribute to the evolution of Forward Deployed Engineering by codifying best practices and sharing insights from customer engagements.
Requirements
- Strong engineering background and experience building software with real-world usage.
- Interest in AI and machine learning, with the ability to quickly understand novel problems, capabilities, and architectures, including their trade-offs and limitations.
- Strong cross-functional collaboration skills to navigate organizational boundaries and achieve customer outcomes.
- Deep knowledge of at least one high-level programming language (e.g., JavaScript, Python, Ruby).
- Ability to prototype and ship software quickly while maintaining a high bar for quality and focusing on business goals.
- Proficiency using and writing REST APIs to integrate systems effectively.
- Strong communication skills, adaptable to both technical and non-technical audiences.
- Willingness to travel and work on-site with customers.
Benefits
- Corporate bonus program or sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
- Support for health and well-being