Tech Lead, Site Reliability
Lehi, Utah, Open to Remote
Posted 3d ago
Job Location
Lehi, Utah, Open to Remote
Tech Stack
Remote Work Policy
On-site
Categories
AI Agent Engineer
About the job
Podium is seeking an SRE Manager to lead a team responsible for building and maintaining highly reliable infrastructure. This role involves a blend of technical leadership and people management, focusing on preventing incidents through automation, enhancing observability, and leveraging AI to optimize operations. The ideal candidate will be comfortable coaching engineers, managing projects, and driving incident resolution while fostering a culture of continuous improvement and blameless postmortems. This position offers the opportunity to significantly impact the reliability of Podium's AI-powered platform for local businesses.
Responsibilities
- Coach, mentor, and grow a team of SREs, focusing on career development.
- Hire and retain strong engineering talent to build a desirable team environment.
- Foster a culture of blameless postmortems and encourage early issue reporting.
- Manage day-to-day team projects, including standups, ticket grooming, and stakeholder communication.
- Own the end-to-end availability and performance of production systems.
- Define and enforce SLIs, SLOs, SLAs, and error budgets.
- Lead incident management processes, including on-call, escalations, and impactful postmortems.
- Drive automation to reduce repetitive tasks and implement durable fixes.
- Manage capacity planning, scaling, and disaster recovery strategies.
- Implement and tune AI/LLM-based tooling for proactive issue detection and incident response.
- Integrate AI into incident workflows for summarization, root cause analysis, and postmortem drafting.
- Identify optimal points for automation versus human judgment in operational processes.
- Continuously explore new AI applications to reduce MTTR and improve proactive detection.
- Partner with Engineering, Product, and Security to embed reliability into the SDLC.
- Act as a calm, clear coordinator during major incidents.
- Represent SRE in architecture reviews and roadmap discussions.
- Translate reliability metrics and risks into actionable insights for leadership.
- Maintain current and usable runbooks and playbooks.
- Track key reliability metrics such as uptime, MTTR, MTTD, and error budgets.
- Drive continuous improvement in monitoring, alerting, and incident tooling.
- Contribute to budget and vendor decisions for observability and infrastructure.
Requirements
- 8+ years of experience in SRE, DevOps, or Infrastructure Engineering.
- 2+ years of experience leading or managing a team.
- Deep familiarity with distributed systems and cloud infrastructure (AWS, GCP, or Azure).
- Experience with Kubernetes/Docker.
- Hands-on experience with observability tooling (e.g., Datadog, Prometheus, Grafana, Honeycomb, ClickHouse).
- Proficiency with CI/CD and infrastructure as code (e.g., Terraform, Ansible).
- Proven track record in incident management and fostering a postmortem culture.
- Strong scripting/programming skills (e.g., Python, Go).
- Ability to explain complex technical issues clearly to non-technical audiences.