Sr Agent Architect (Italy)
Salary not listed • Remote • Milan; Remotely in Italy • Full-time
Posted 4mo ago
This job has been open for more than 60 days. It may no longer be actively hiring, so check with the company before putting a lot into an application.
Remote Work Policy
Fully remote
Employment Type
Full-time
Categories
AI Agent Engineer
About the job
Parloa is shaping the foundation of a new era in customer experience with agentic AI, making customer support more meaningful. As a Sr Agent Architect, you will act as a solution architect for enterprise AI Agent deployments, designing end-to-end system architectures that integrate Parloa's platform into complex enterprise environments. You will solve multi-system integration challenges and apply systems thinking to build reliable, scalable AI solutions for global enterprise clients. The role also involves shaping the conversational experience layer using prompt engineering and LLM knowledge to translate customer requirements into agent behavior, with a strong emphasis on architecture and integration depth.
Responsibilities
- Design end-to-end solution architectures for AI Agent deployments, mapping platform integration into customer enterprise systems.
- Build and configure integrations using integration platforms and APIs, solving complex multi-system data flows.
- Collaborate with Forward Deployed Engineers on complex or custom integration scenarios.
- Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance.
- Identify and resolve blockers with internal departments and customers.
- Scope AI Agent deployments, providing strategic architecture advice and execution support.
- Analyze customer requirements and design prompts for reliable agent behavior using knowledge of LLM internals.
- Translate complex customer workflows into structured conversational components for LLMs.
- Fine-tune conversational flows and voice output to align with customer brand standards.
- Document best practices, how-to guides, and product capabilities for internal and external audiences.
Requirements
- 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration.
- Strong systems thinking and a track record of solving complex technical problems across multiple systems.
- Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems).
- Proficiency in REST API design, JSON/XML data structures, API testing tools, and API authentication patterns.
- Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping.
- Analytical and critical thinker with expertise in risk assessment and problem-solving.
- Strong project and stakeholder management skills.
- Entrepreneurial mindset with initiative and results orientation.
- Ability to analyze customer requirements and translate them into LLM prompts and conversational flows.
- Fluency in Italian and English is required.