Product Design Intern for AI and Human Agents Platform
Salary not listed • Toronto, Canada • Internship
Posted 1y ago
This job has been open for more than 60 days. It may no longer be actively hiring, so check with the company before putting a lot into an application.
About the job
Cresta is seeking driven UX interns to help shape the future of its human + AI agents platform, which powers AI-powered business workflows and automations for contact center operators. This unique position allows interns to transform how people interact with AI meaningfully, working on the end-to-end UX process, including product design, user research, and visual design elements, to create world-class experiences. The role is at the forefront of a technological breakthrough with LLM and Generative AI, offering a chance to build the future of AI-driven customer experiences.
Responsibilities
- Generate novel UX ideas for Conversation Intelligence and AI Agents, considering various user personas.
- Analyze user and business challenges, propose feasible solutions, and collaborate with engineers on design implementation.
- Support user research activities such as usability testing, competitive analysis, customer interviews, and metrics analysis.
- Prototype quickly using tools like Figma, Cursor, and Claude to explore different UI paradigms.
- Collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales teams.
- Present and communicate design concepts to supervisors and cross-functional teams.
Requirements
- Currently pursuing a Bachelor's Degree in Design, HCI, or a related field with a strong academic record.
- A strong portfolio showcasing user-centric design thinking, UI craftsmanship, and innovative interaction paradigms.
- Proficiency in prototyping using AI tools like Cursor, Claude Code, or V0.
- Experience in user-centered design across interaction design, prototyping, visual design, and user research.
- Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.
Benefits
- $30-$50 per hour
- Lunch and Dinner can be expensed (up to $25 each) while working in the office.
- 4 days PTO
- Base salary
- Equity