Cresta

Cresta is seeking an AI Engineer to revolutionize go-to-market strategies. This role focuses on eliminating manual tasks, guiding teams to the most promising accounts, and building systems that enhance sales success. You will collaborate directly with the CEO, CRO, CMO, and Rev Ops leadership to design and implement an AI-native operating system for the company's revenue engine. Join us to build the future of AI-driven customer experiences.

$150k - $230k

As a Senior Software Engineer, you will be responsible for ensuring Cresta's AI Agents are supported by the most reliable and scalable server solutions. This involves designing and maintaining the server architecture to handle high-volume, real-world interactions with a focus on high availability and performance. While the role emphasizes server optimization and data management over pure research, you will work with advanced cloud and server technologies. This is a significant opportunity to influence the future of AI at Cresta by tackling complex challenges and deploying cutting-edge AI advancements into production.

$205k - $270k

As a member of the infrastructure team, you will be responsible for designing, building, and advancing our core infrastructure. This role supports the engineering team in executing quickly, productively, and securely within a collaborative yet highly autonomous working environment. Each team member has a defined role with clear expectations and the freedom to pursue interesting projects.

$205k - $270k

Cresta is seeking an AI Agent Engineer to join their mission of creating state-of-the-art AI Agents that solve practical problems for customers. This role focuses on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, ensuring solutions are cost-effective, secure, and reliable. You will work closely with customers and internal engineering teams to deploy high-impact AI agents, integrate them with external systems, and provide hands-on technical expertise. This position requires strong engineering skills, adaptability, and customer engagement, making it ideal for self-driven, analytical individuals eager to apply AI in practical applications.

$185k - $235k

The QM & Coaching Team at Cresta is seeking a Senior Fullstack Engineer to play a key role in building and scaling the no-code platform that powers Cresta’s processing capabilities. This platform empowers non-technical users to configure conversation workflows and apply automation without writing code. You will work across the stack—from building intuitive UIs to robust backend services—enabling customers to unlock value from conversations quickly and flexibly. You’ll partner with designers, product managers, and AI/ML teams to turn complex requirements into delightful and performant product experiences, and help shape the future of our no-code architecture.

Cresta is seeking a Senior Machine Learning Engineer to join their team and work across several high-impact AI initiatives. The role involves leading and building next-generation agentic AI systems that augment contact center agents in real time, designing evaluation frameworks to improve the reliability and performance of LLM-powered agents, and architecting/scaling LLM and retrieval-augmented generation pipelines. Final team placement will be determined by experience, strengths, and business needs.

$205k - $270k

We are seeking a Lead Engineer, AI Agent Voice Experience to develop the next generation of AI-powered voice systems for contact centers. This role involves working at the intersection of speech, language, and real-time production systems to enhance how AI listens, understands, reasons, empathizes, and responds in live customer conversations. You will be responsible for developing and improving end-to-end machine learning systems for voice experiences, including automatic speech recognition, turn detection, agentic workflows, voice evaluation, text-to-speech, speech-to-speech models, and production optimization. Collaboration with researchers, product managers, designers, and engineers will be key to translating model improvements into measurable business impact. This position is ideal for individuals passionate about both model quality and production realities, focusing on rigorous evaluation, failure analysis, latency and robustness improvements, and shipping reliable, scalable real-time voice systems.

$205k - $270k

The team operates at the intersection of engineering, applied AI, user research, and design, moving quickly from customer problems to prototypes and validating ideas with real users. You will work across the full product development loop, identifying user needs, designing product concepts, building working prototypes, evaluating quality, and partnering with product and engineering teams to bring the best ideas into production. This is a hands-on builder role for someone who enjoys ambiguity, cares deeply about product quality, and wants to shape how AI agents are built and improved in real-world enterprise environments.

$190k - $270k

Cresta is seeking a Principal Solutions Engineer, AI Agent to be the dedicated expert on AI Agent technology. This role involves engaging early in the sales cycle to support AI Agent opportunities alongside the Core Solutions Engineering team. You will own the AI Agent technical narrative end-to-end, from workshop facilitation and use case design through high-stakes demos and API discovery, acting as a force multiplier to strengthen AI Agent opportunities.

$220k - $275k

Cresta is seeking a Principal Solutions Engineer, AI Agent to be the dedicated expert on AI Agent technology. This role involves engaging early in the sales cycle to support AI Agent opportunities alongside the Core Solutions Engineering team. You will own the AI Agent technical narrative end-to-end, from workshop facilitation and use case design through high-stakes demos and API discovery, acting as a force multiplier to strengthen AI Agent opportunities.

$225k - $275k

Cresta is seeking a Staff Machine Learning Engineer to work on high-impact AI initiatives, focusing on next-generation agentic AI systems that augment contact center agents in real-time. This role involves leading and building these systems, requiring strong ML foundations, deep expertise in LLMs and prompting techniques, and a rapid prototyping mindset to translate research into scalable, production-grade systems. The engineer will also focus on improving the reliability, robustness, and performance of LLM-powered agents by designing evaluation frameworks, diagnosing failure modes, and defining measurable quality metrics. Additionally, the role includes architecting and scaling LLM and retrieval-augmented generation pipelines to process complex data and deliver real-time intelligence.

$230k - $300k