Solutions Engineer, AI Agent
$220k - $275k • Remote • United States (Remote)
Posted 1mo ago
Job Location
United States (Remote)
Tech Stack
Remote Work Policy
Fully remote
Categories
AI Agent Engineer
About the job
Cresta is seeking a Principal Solutions Engineer, AI Agent to be the dedicated expert on AI Agent technology. This role involves engaging early in the sales cycle to support AI Agent opportunities alongside the Core Solutions Engineering team. You will own the AI Agent technical narrative end-to-end, from workshop facilitation and use case design through high-stakes demos and API discovery, acting as a force multiplier to strengthen AI Agent opportunities.
Responsibilities
- Serve as the go-to expert on Cresta's AI Agent capabilities, engaging early in the sales process to establish technical credibility and accelerate opportunity velocity.
- Partner closely with Core SEs as the AI Agent specialist, owning the AI Agent technical narrative.
- Design and facilitate technical discovery workshops with prospective customers to explore AI Agent use cases, define implementation scope, and align on a path to value.
- Lead deep-dive technical discovery sessions to surface, propose, and refine AI Agent use cases, evaluating integration requirements and API feasibility.
- Own and support complex, high-stakes AI Agent demonstrations in partnership with the Core SE team.
- Help qualify and shape AI Agent deals before proof-of-value by bringing depth and structure to the technical conversation.
- Translate AI Agent solutions into financial ROI models and frame business cases for economic buyers.
- Collaborate with Forward Deployed PMs and Engineers to ensure smooth pre-sale to deployment handoff and provide feedback on agent performance.
- Synthesize patterns from AI Agent opportunities to provide structured feedback to Product and Engineering teams.
- Share expertise across the broader SE organization through enablement, playbooks, and coaching to raise collective capability.
Requirements
- 5+ years in a customer-facing technical role, with at least 3–5 years in pre-sales selling to large enterprises.
- Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including familiarity with agent frameworks, orchestration patterns, and LLM-based architectures.
- Practical understanding of APIs, integration patterns, and how enterprise systems connect to AI Agent workflows.
- Experience with Conversational AI, contact center platforms, or voice/chat automation technologies.
- Demonstrated ability to make complex AI concepts accessible and translate technical depth into clear business value.
- Skilled workshop facilitator and collaborator, comfortable presenting to both engineering teams and C-suite audiences.
- Highly organized, meticulous in preparation, and focused on delivering excellent prospect experiences.
- Resourceful problem-solver adept at navigating ambiguity and driving complex technical conversations.
- Ability to write Python for prototyping, scripting, or demo customization is a plus.
- Familiarity with Salesforce.com and enterprise contact center technologies is a plus.
- 2+ years of AI sales engineering experience is a bonus.
- Experience in a high-growth startup environment is a bonus.
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
- Flexible PTO to take the time you need.