Conversational Design, Demo Engineer
Salary not listed • Remote • India (Remote) • Full-time
Posted 7mo ago
This job has been open for more than 60 days. It may no longer be actively hiring, so check with the company before putting a lot into an application.
Remote Work Policy
Fully remote
Employment Type
Full-time
Categories
AI Engineer
About the job
As a Conversational Design, Demo Engineer, you will be instrumental in supporting pre-sales activities by designing, analyzing, and demonstrating Cresta's AI capabilities. You will collaborate with Solution Engineers and Demo Engineering teams to create engaging and high-quality conversational experiences that effectively showcase Cresta's value to potential and existing clients. Your work will involve establishing clear business cases for new opportunities and upsells, utilizing conversation design and data-driven analysis to highlight measurable impact. You will leverage your knowledge of various contact center industries to tailor designs that align with each customer's unique environment and objectives. This role necessitates close collaboration with Machine Learning, Product, Data Science, Customer Success, and Sales Engineering teams to ensure customer-facing experiences represent the best of Cresta's AI product suite.
Responsibilities
- Design and deliver AI-driven demos, POCs, and Conversation Assessments in collaboration with Solution Engineers and Demo Engineering.
- Develop synthetic conversations and AI model behaviors to simulate customer interactions for pre-sales environments.
- Conduct conversation assessments and data analyses to identify opportunities, quantify impact, and build business cases.
- Enhance demo environments with improved QA/QM frameworks, reporting, behavioral configurations, and dashboard development.
- Design dashboards that communicate business stories effectively, defining metadata layers for authentic and industry-specific demo environments.
- Establish Gen AI frameworks for areas like complaint detection and customer experience measurement, moving beyond keyword logic to AI-driven understanding.
- Lead the design of QA automation frameworks using GenAI and advanced keyword features to increase consistency and scalability.
- Develop cross-vertical expertise in areas like insurance, banking, and retail, adapting tone and workflows to industry nuances.
- Strategize and manage scalable demo accounts as sandbox environments for clients, ensuring readiness and reliability.
- Develop GTM templates and reusable demo narratives for Solution Engineers.
- Design and deploy AI Agent experiences using flow-based, prompt-based, and hybrid architectures across voice and chat channels.
- Contribute innovative ideas on product scalability, feature evolution, and competitive differentiation.
- Challenge the status quo by introducing scalable processes and frameworks to improve efficiency and demo impact.
- Support the Opera Enablement Program to empower customers in designing, building, and testing their own AI models.
Requirements
- Strong alignment with Cresta's culture and values, demonstrating resilience, positivity, ownership, and a growth mindset.
- Deep understanding of contact center operations, performance metrics, and workflows across various industries.
- Clear awareness of market shifts in contact centers, including AI adoption, automation, and omnichannel engagement.
- Strong perspective on evolving contact center technologies and agent tools.
- Ability to think from both the agent and customer perspectives.