HackerRank

Customer Experience Engineering is a critical intersection of customers, product, and engineering. In this role, you will tackle complex technical challenges and manage high-stakes customer situations from initial investigation through to resolution and prevention. You will leverage your deep technical expertise along with strong judgment and communication skills to guide customers, especially when solutions are not immediately apparent. Working from a shared queue, you will take ownership of problems requiring in-depth investigation, solution design, or cross-team collaboration, while also contributing to the team's overall response to customer needs. A key aspect of this role involves translating learnings into practical solutions, tools, and AI-enabled workflows to minimize recurring issues.

$120k - $135k

HackerRank is seeking a Senior Backend Software Development Engineer to drive the technical direction of critical backend systems and lead high-impact, platform-level initiatives. This role involves owning the architecture and evolution of core backend services, mentoring engineers, and making key technical decisions to ensure the platform remains fast, reliable, and scalable for a growing global user base. The ideal candidate will contribute to the company's mission of helping businesses hire and upskill developers based on skills, adapting to the evolving landscape where humans and AI build together.

$150k - $172k