Technical Support Engineer (GPU Cluster), India
Salary not listed • Pune or Bangalore, India • Full-time
Posted 1y ago
This job has been open for more than 60 days. It may no longer be actively hiring, so check with the company before putting a lot into an application.
Job Location
Pune or Bangalore, India
Tech Stack
Remote Work Policy
On-site
Employment Type
Full-time
Categories
AI Infrastructure Engineer
About the job
As a Customer Support Engineer at Together AI, you will be the primary point of contact for customers building AI solutions, including training, fine-tuning, and inference. You will tackle complex technical challenges, provide expert solutions, and act as a product specialist. This role involves close collaboration with product and sales teams to enhance offerings and drive customer success in a fast-paced, innovative AI environment.
Responsibilities
- Resolve complex technical challenges for customers using Kubernetes GPU clusters.
- Become an expert in the GPU Cluster service and act as the final technical escalation point.
- Collaborate with Engineering, Research, and Product teams to address customer issues.
- Analyze support cases to identify trends and inform product roadmap development.
- Maintain documentation for system configurations, procedures, and troubleshooting guides.
- Provide support coverage during holidays, nights, and weekends as needed.
Requirements
- 3+ years in a customer-facing technical role, with at least 1 year in AI support or supporting a mission-critical SaaS API.
- Strong technical background in AI, ML, GPU technologies, and HPC environments.
- Familiarity with infrastructure services like Kubernetes, SLURM, Ansible, high-performance networking, NFS storage, and container infrastructure.
- Foundational understanding of compute cluster installation, configuration, administration, troubleshooting, and security.
- Proven complex technical problem-solving and troubleshooting skills.
- Ability to work cross-functionally with Sales, Engineering, Support, and Product teams.
- Strong ownership and willingness to learn new skills.
- Excellent communication skills, able to explain complex technical concepts clearly.
- Ability to manage multiple projects and prioritize tasks in a dynamic environment.
Benefits
- Competitive compensation
- Startup equity
- Health insurance
- Flexibility in terms of remote work for the respective hiring region