Field Application Engineer, South East Asia
Salary not listed • Remote • Asia; Singapore • Full-time
Posted 2mo ago
This job has been open for more than 60 days. It may no longer be actively hiring, so check with the company before putting a lot into an application.
Job Location
Asia; Singapore
Also open in Kuala Lumpur, Malaysia
Tech Stack
Remote Work Policy
Fully remote
Employment Type
Full-time
Categories
AI Engineer
About the job
Tenstorrent is seeking a Field Application Engineer to act as a technical liaison between the company and its customers throughout Southeast Asia. Based in Singapore, this role involves understanding customer AI and machine learning workloads, guiding technical evaluations and deployments, and resolving hardware and software issues to ensure customers maximize the performance of Tenstorrent's AI platforms. This is a customer-facing position requiring hands-on technical problem-solving, solution development, and regional relationship management, with regular travel across Southeast Asia. The role is remote and based out of Singapore, and the company is open to candidates at various experience levels.
Responsibilities
- Serve as the technical bridge between Tenstorrent and customers in Southeast Asia.
- Understand customer AI and machine learning workloads.
- Guide technical evaluations and deployments.
- Troubleshoot hardware and software issues.
- Help customers realize the performance of Tenstorrent's AI platforms.
- Build trust with application developers, engineering teams, and business stakeholders.
- Translate complex AI/ML hardware and software concepts into clear recommendations.
- Coordinate internal teams, external service providers, and customer stakeholders.
- Travel to customer sites for installations, maintenance, troubleshooting, demonstrations, and proof-of-concept delivery.
- Architect and deploy innovative AI/ML solutions, including Generative AI and LLM applications.
- Lead the full customer engagement lifecycle, from pre-sales discovery to production deployment.
- Collaborate with product development, engineering, research, sales, and business development teams.
- Help establish regional service capabilities and support office growth.
Requirements
- 5+ years of working experience with both hardware and software technology around AI.
- Experience as a Field Application Engineer, Application Engineer, Sales Engineer, Solutions Architect, or similar customer-facing technical role focused on AI/ML software and hardware.
- Strong Python programming skills.
- Deep familiarity with AI/ML frameworks such as PyTorch and TensorFlow.
- Experience with Generative AI, LLMs, vision models, model deployment, training, or fine-tuning is preferred.
- Experience designing scalable AI solutions and deploying applications in cloud environments.
- Experience physically installing, moving, and repairing servers, accelerator cards, and PCIe devices.
- Bachelor's degree or higher in Computer Science, Engineering, or a related field.
- Experience with C++, CUDA, parallel programming, or kernel development is a plus.
- English language proficiency.
- Mandarin and Malay language proficiency are a plus.
Benefits
- Highly competitive compensation package