Senior Forward Deployed Engineer, Managed Services
Salary not listed • Remote • Hyderabad • Full-time
Posted 23d ago
Remote Work Policy
Fully remote
Employment Type
Full-time
Categories
AI Agent Engineer
About the job
Outreach is seeking a Senior Forward Deployed Engineer to join their Managed Services team in Hyderabad. This role focuses on building and expanding AI Agents for customers beyond initial implementation, driving new use cases and product consumption. You will act as a trusted advisor, guiding customers through best practices and hands-on configuration to deepen adoption and achieve their goals. The position involves a mix of technology and business consulting, solution design, and project management, requiring close collaboration with Customer Success and Account Executives. You will own results for your book of business against key performance indicators, focusing on utilization rates and product consumption to support renewal rates and minimize churn.
Responsibilities
- Build, configure, and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) to expand automation and drive credit consumption.
- Design and manage context-aware prompts for customer AI Agent use cases.
- Serve as the subject matter expert on Outreach's AI Agents and integrate them into customer workflows and sales processes.
- Apply and refine agent playbooks, prompt libraries, and implementation frameworks.
- Manage configuration for onboarded customers, identifying gaps and opportunities, and troubleshooting solutions.
- Train client admins on platform use, best practices, and functionality.
- Act as the primary point of contact and trusted advisor for Outreach Admins, surfacing value and risk proactively.
- Partner with GTM Account Teams on expansion, renewal, and delivery needs, sharing client health insights.
- Resolve escalations and at-risk accounts, and share trends to prevent repeat issues.
- Stay current on Generative AI and LLM developments relevant to Outreach's Agents.
- Track KPIs and adjust strategies to meet targets.
- Mentor and share knowledge with fellow consultants.
- Set best practices for agent configuration and prompt design across the team.
- Act as a technical escalation point for peer consultants and partner with Product on customer-surfaced gaps.
Requirements
- 6-8+ years in a technical, customer-facing role at a mid-to-large business, ideally SaaS.
- Technical and AI fluency with Outreach or a comparable SaaS platform, including configuring and applying AI features.
- Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows.
- Proven ability to influence AI and technology adoption within customer organizations and translate new capabilities into business solutions.
- Track record of hitting utilization, consumption, or renewal-linked KPIs.
- Experience building trust and client relationships remotely.
- Ability to handle tight deadlines and multiple concurrent engagements.
- Self-starter with comfort in ambiguity and autonomy, and a quick learner of complex concepts.
- Passion for solving client problems and translating customer vision into product results.
- Strong written and verbal communication skills.
- Track record of owning strategic or highest-complexity accounts.
- Experience mentoring or informally leading peers in a customer-facing technical role.