Sr. Lead Engineer, Applied AI (Customer Agent)
$216k - $324k • Boston, MA • Full-time
Posted 3mo ago
This job has been open for more than 60 days. It may no longer be actively hiring, so check with the company before putting a lot into an application.
Job Location
Boston, MA
Remote Work Policy
On-site
Employment Type
Full-time
Categories
AI Agent Engineer
About the job
Klaviyo is seeking a Senior Lead Engineer, Applied AI to join the Customer Agent team in Boston. This role is a principal-caliber individual contributor position focused on building a 0-to-1 agentic product. You will set the technical and product direction for the core platform, tackling complex challenges in orchestration, evaluation, guardrails, memory, and self-healing systems. The position involves writing and shipping code, making critical architectural decisions, and mentoring other engineers through design reviews. You will collaborate with product, design, and data science leaders to shape the roadmap and evaluate emerging AI technologies for production deployment.
Responsibilities
- Set the technical and product direction for Customer Agent's core platform.
- Address complex technical problems including orchestration, evaluation, guardrails, memory, and failure handling.
- Write and ship production code, review designs, and make key technical decisions.
- Build and promote reusable architecture and frameworks for other engineers and teams.
- Mentor engineers through design reviews.
- Partner with product, design, data science, and go-to-market leaders to shape the roadmap.
- Evaluate and integrate emerging AI technologies into production.
Requirements
- Architected, built, scaled, and supported a production agentic system end-to-end, including orchestration, evals, guardrails, and failure handling.
- Experience managing production agents against misuse, abuse, and ensuring reliability at scale.
- Set technical and product direction for an entire product area, with demonstrable impact on other teams.
- Remained hands-on with coding, architecture reviews, and debugging production issues.
- Designed and championed frameworks that were adopted and reused by other teams.
- Clearly communicate complex technical trade-offs to diverse audiences.
- Transform undefined problems into actionable plans.
Benefits
- Participation in the company’s annual cash bonus plan
- Equity
- Comprehensive health, welfare, and wellbeing benefits
- Potential for sign-on payments