Lead Engineer, Applied AI (Customer Agent)
$176k - $264k • Boston, MA • Full-time
Posted 23d ago
Job Location
Boston, MA
Remote Work Policy
On-site
Employment Type
Full-time
Categories
AI Agent Engineer
About the job
As a Lead Engineer on the Customer Agent team, you will set the technical and product direction for a core area of our conversational AI system. This role involves building a 0-to-1 agentic product with the speed and ownership of a startup, backed by the resources of an innovative tech company. You will be hands-on with complex problems, from orchestration and governance to evaluation and guardrails, shaping the evolution of our platform. We are looking for an engineer who can own ambiguous problems, has experience scaling production agentic systems, and can up-level the team through mentorship and by defining reusable patterns.
Responsibilities
- Set the technical and product direction for a core area of Customer Agent, from architecture through production.
- Contribute to the overall platform direction.
- Address complex technical challenges including orchestration, evaluation, guardrails, memory, context, and failure handling for non-deterministic systems.
- Write and ship code, review designs, and make critical decisions in your area.
- Define patterns for other engineers to adopt and provide mentorship through design reviews.
- Collaborate with product, design, data science, and go-to-market leaders to shape product development.
- Evaluate and integrate emerging AI technologies into production.
Requirements
- Experience building, scaling, and supporting production agentic systems, including orchestration, evaluations, guardrails, and failure handling.
- Experience owning a part of an agentic system through launch, incidents, and post-demo operational realities.
- Experience securing agents against misuse and abuse, and managing the reliability of non-deterministic systems.
- Experience owning technical and product direction for a significant area, with a track record of shipping designs that others build upon.
- Hands-on coding, architecture review, and debugging of production issues.
- Ability to define patterns and unblock other engineers' projects.
- Clear communication of complex technical trade-offs to engineering and product audiences.
- Ability to transform undefined problems into actionable plans.
Benefits
- Participation in the company’s annual cash bonus plan
- Equity
- Comprehensive health, welfare, and wellbeing benefits
- Potential for sign-on payments
- Up to 10% travel for onboarding, client/partner work, team meetings, and industry events