Experience Research Senior Associate- Agentic
Salary not listed • New York, NY, United States • Full-time
Posted 1mo ago
No salary is listed. Many US states require employers to post a pay range, so ask about pay early.
Job Location
New York, NY, United States
Remote Work Policy
On-site
Employment Type
Full-time
Categories
AI Agent Engineer
About the job
AI is rapidly transforming customer experience, and this role is at the forefront of building next-generation AI experiences through a platform approach. As a Senior Associate of Experience Research, you will play a pivotal role in shaping the user experience across our products and services, defining and leading research strategy in the context of AI-driven/agentic customer experience transformation. You will proactively identify opportunities and gaps, apply appropriate research methods, and work with cross-functional partners to clarify ambiguous problem spaces and set strategic direction amid uncertainty.
Responsibilities
- Lead strategic UX research by identifying opportunities and gaps across product areas and aligning them to product strategy and platform needs.
- Apply appropriate research methods for the current stage of the design cycle.
- Clarify ambiguous problem spaces, align on research questions, and set strategic direction with cross-functional partners.
- Develop approaches to document and evaluate human + AI workflows and their implications.
- Connect research to success metrics and ensure insights translate into clear decisions and recommendations.
- Build and improve systems that enable research and impact at scale.
- Mentor and guide junior researchers and foster knowledge sharing.
- Monitor and anticipate industry trends in UX research methods and AI product development.
Requirements
- 3+ years of experience leading generative and evaluative UX research with strong qualitative and quantitative methods.
- Demonstrated ability to lead research across technically complex, cross-product, or platform-scale problem spaces.
- Proven track record of translating research into product strategy and measurable improvements.
- Ability to synthesize complex inputs into clear recommendations and leadership-ready narratives.
- Ability to thrive in ambiguity and rapid change with an iterative mindset.
- Skilled at adjusting communication style and framing to resonate with any audience.