Technical Support Engineer (Inference) - India Weekends
Salary not listed • Pune or Bangalore, India
Posted 7mo ago
This job has been open for more than 60 days. It may no longer be actively hiring, so check with the company before putting a lot into an application.
Job Location
Pune or Bangalore, India
Tech Stack
Remote Work Policy
On-site
Categories
AI Engineer
About the job
As a Customer Support Engineer at a pioneering AI company, you will be the first line of defense supporting customers building training, fine-tuning, and inference solutions. You will dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. Collaborating closely with product and sales, you will drive continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.
Responsibilities
- Resolve complex technical challenges with GPU clusters, inference, and fine-tuning services.
- Become a product expert and serve as the final technical escalation point before issues reach Engineering and Product teams.
- Collaborate with Engineering, Research, and Product teams to address customer concerns and ensure customer satisfaction.
- Identify patterns in support cases and work with Engineering and Go-To-Market teams to influence the product roadmap.
- Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs.
- Provide support coverage during holidays, nights, and weekends as needed.
Requirements
- 5+ years of experience in a customer-facing technical role, with at least 1 year in AI support.
- Strong technical background in AI, ML, GPU technologies, and HPC environments.
- Familiarity with infrastructure services (e.g., Kubernetes, SLURM), IaC (e.g., Ansible), high-performance networking, and storage management.
- Familiarity with container infrastructure and scripting/programming languages.
- Familiarity with inspecting and resolving network-related errors.
- Strong knowledge of Python, TypeScript, and/or JavaScript, with testing/debugging experience using tools like curl and Postman.
- Foundational understanding of compute cluster installation, configuration, administration, troubleshooting, and security.
- Proven complex technical problem-solving and troubleshooting skills.
- Ability to work cross-functionally with various teams to drive customer success.
- Strong sense of ownership and willingness to learn new skills.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts.
- Ability to manage multiple projects and prioritize tasks in a dynamic environment.
Benefits
- Competitive compensation
- Startup equity
- Health insurance
- Flexibility in terms of remote work