Customer Support Engineer (Inference), India
Remote • India
Posted 1mo ago
Job Location
India
Tech Stack
Remote Work Policy
Fully remote
Categories
Applied AI Engineer
About the job
As a Customer Support Engineer at a pioneering AI company, you will be the first line of defense supporting customers building training, fine-tuning, and inference solutions. You will dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. Collaborating closely with product and sales, you will drive continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.
Responsibilities
- Resolve complex technical challenges with GPU clusters, inference, and fine-tuning services.
- Become a product expert and serve as the final technical escalation point before issues reach Engineering and Product teams.
- Collaborate with Engineering, Research, and Product teams to address customer concerns and ensure customer satisfaction.
- Identify patterns in support cases and work with Engineering and Go-To-Market teams to influence the product roadmap.
- Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs.
- Provide support coverage during holidays, nights, and weekends as needed.
Requirements
- 5+ years of experience in a customer-facing technical role, with at least 1 year in AI support.
- Strong technical background in AI, ML, GPU technologies, and HPC environments.
- Familiarity with infrastructure services (e.g., Kubernetes, SLURM), IaC (e.g., Ansible), high-performance networking, and storage management.
- Familiarity with container infrastructure and scripting/programming languages.
- Familiarity with inspecting and resolving network-related errors.
- Strong knowledge of Python, TypeScript, and/or JavaScript, with testing/debugging experience using tools like curl and Postman.
- Foundational understanding of compute cluster installation, configuration, administration, troubleshooting, and security.
- Proven complex technical problem-solving and troubleshooting skills.
- Ability to work cross-functionally with various teams to drive customer success.
- Strong sense of ownership and willingness to learn new skills.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts.
- Ability to manage multiple projects and prioritize tasks in a dynamic environment.
Benefits
- Competitive compensation
- Startup equity
- Health insurance
- Flexibility in terms of remote work