Senior Customer Success Architect
Salary not listed • London • Full-time
Posted 1mo ago
About the job
Amplitude is seeking a Senior Customer Success Architect to join their EMEA Customer Success team in London. This pivotal role involves serving as the technical expert on complex and high-priority customer engagements, guiding them through implementation, adoption, and renewal phases. The ideal candidate is a curious, solution-oriented professional who thrives in a fast-paced environment and is dedicated to driving customer success. You will leverage your deep understanding of Amplitude's AI analytics platform to provide strategic consultation, ensure seamless integration into customer data flows, and act as a trusted technical advisor.
Responsibilities
- Provide strategic consultation on taxonomy design, instrumentation, and data governance.
- Guide customers in integrating Amplitude into their data flows and business processes.
- Serve as a trusted technical advisor to customers.
- Gather, organize, and report on trends and customer insights to improve business processes and services.
- Collaborate with Product, Engineering, Platform Support, and Customer Success Managers to streamline internal processes and enhance customer data management.
Requirements
- 5-8 years of customer-facing technical experience with enterprise accounts.
- Proficiency in programming languages and concepts relevant to web and mobile development (e.g., SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- Execution and customer service oriented, with strong prioritization skills.
- Excellent verbal and written communication, presentation, and interpersonal skills.
- Problem-solving mentality and adaptability to a rapidly growing company environment.
- Preferred experience with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or integration partners.
Benefits
- Competitive pay and benefits packages.
- Excellent Medical, Dental, and Vision insurance coverages with 100% employer-paid premiums for employees on select plans.
- 401(k) retirement plan with an employer match.
- Flexible time off and paid holidays.
- Generous stipends for wellness, commuter transit/parking, learning and development, and home office equipment.
- 12 weeks of Paid Parental Leave.
- Carrot Fertility Benefits/Adoption/Surrogacy support.
- Back-up Child Care support.
- Mental health and wellness benefits including access to Modern Health coaching & therapy.
- Employee Stock Purchase Program (ESPP).