Agent UX Designer
$180k - $220k • San Francisco • FullTime
Posted 4h ago
Job Location
San Francisco
Tech Stack
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Decagon is seeking an Agent UX Designer to join their Agent Experience Design team. In this role, you will shape the look and sound of AI conversation experiences across various channels and languages for enterprise customers. You will work directly with customers and internal teams to enhance agent quality, particularly in voice interactions, and develop systems to scale expertise. This position involves research, design, enablement, and product strategy, with a focus on advising on conversation design, evaluating voice quality, building best practice frameworks, and collaborating with Engineering and Product teams to translate insights into platform improvements. Your contributions will influence how Decagon deploys AI in critical contexts and advances the next generation of intelligent systems.
Responsibilities
- Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels.
- Advise customers and internal stakeholders on conversation design best practices.
- Evaluate voice quality and interaction patterns for naturalness and appropriateness.
- Build repeatable frameworks for assessing conversation and voice performance.
- Enable the Customer team to apply strong design judgment independently.
- Partner with Engineering and Product to investigate quality gaps and drive improvements.
- Share learnings and create documentation on best practices to improve consistency and raise the quality bar.
Requirements
- 3-5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics).
- Experience building evaluation frameworks, rubrics, or QA processes.
- Strong communicator across technical and business contexts.
- Comfortable working close to the product in a fast-moving environment.
Benefits
- Equity
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy