Solutions Engineer, Enterprise
Remote • London, UK
Posted 2mo ago
Job Location
London, UK
Tech Stack
Remote Work Policy
Fully remote
Categories
Applied AI Engineer
About the job
Scale is seeking a Solutions Engineer to join their growing team and ensure that innovative companies become passionate, lifelong Scale customers. In this role, you will partner closely with Account Executives, Product, and Machine Learning Engineers to guide prospective customers through the pre-sales process. You will deliver customized demos and pilots to secure the "technical win," scope customer technical requirements, and develop actionable Statements of Work (SOWs). Solutions Engineers will also collaborate with the delivery team on initial implementations, leveraging expert Scale product and Generative AI knowledge to design solutions that address customer needs and pain points. This role requires strong relationship-building, project management, and technical expertise.
Responsibilities
- Partner with Scale Account Executives on the customer journey, delivering tailored demos and prototypes.
- Develop technical domain expertise in Generative AI/large language model applications for Enterprise use cases.
- Secure the "technical win" by unblocking technical challenges for customers.
- Interact with customers daily to understand their needs and design solutions.
- Design and develop "Scopes of Work" by breaking down customer challenges into project plans.
- Collaborate with forward-deployed Software and Machine Learning Engineers on initial post-sales agent development.
- Identify customer-specific feature requests with Account Executives and Product Managers.
- Drive strategic initiatives to improve the efficiency and effectiveness of the Solution Engineering team.
Requirements
- Strong engineering background with prior experience working with clients in a pre or post-sales capacity.
- Prior experience developing with Python, Java, and/or other web development languages.
- Experience working in enterprise SaaS, cloud tech, finance, fintech, or similar industries in a technical capacity with end-customer engagement.
- Proven track record as a self-starter, motivated to independently unblock technical issues in the field.
- Presentation skills with a high degree of technical credibility.
- High level of comfort communicating effectively across internal and external organizations.
- Intellectual curiosity, empathy, and ability to operate with high velocity.