Lead UX Researcher, AI & Digital Experiences
$173k - $260k • Remote • California - San Francisco
Posted 1d ago
Job Location
California - San Francisco
Tech Stack
Remote Work Policy
Fully remote
Categories
AI Engineer
About the job
Salesforce is seeking a Lead User Researcher to join their Digital User Research team, focusing on AI and Digital Experiences. This role will own research for agentic experiences and event technology, aiming to understand user mental models, unmet needs, friction, and trust in AI agents. The researcher will also lead initiatives to improve digital experiences for Salesforce events. The ideal candidate is a curious and experienced researcher adept at combining qualitative and quantitative methods to answer complex questions, influence product strategy, and communicate insights effectively.
Responsibilities
- Shape research strategy by identifying emerging needs, gaps, and opportunities.
- Independently scope and plan multiple research projects from end to end.
- Translate ambiguous business and product questions into strategic research plans.
- Creatively combine qualitative and quantitative methods to overcome constraints.
- Define credible audiences and recruitment criteria, ensuring data quality.
- Synthesize user research, analytics, experimentation, and industry research to identify patterns.
- Build a deep understanding of customer and employee needs, digital behaviors, and evolving technologies.
- Advance agentic experience research, studying user engagement with AI agents.
- Establish customer-centered measures for AI-powered experiences.
- Conduct foundational and evaluative research for Salesforce's event experiences.
- Translate evidence into clear recommendations and strategic guidance.
- Create compelling narratives and data visualizations to influence decisions.
- Advance research methods, tools, and responsible AI uses; mentor others.
Requirements
- Deep expertise in qualitative research and strong fluency in quantitative methods.
- Excellent judgment in research questions, method selection, and evidence quality.
- Ability to plan, design, execute, analyze, and communicate research at strategic and tactical levels.
- Comfortable conducting research in fast-paced, live event environments.
- Willingness to travel approximately four to five times per year for onsite research.
- Proven record of identifying high-value research opportunities and influencing product strategy.
- Strong understanding of digital marketing experiences and connecting research to business goals.
- Working knowledge of basic statistical concepts.