Forward Deployed Engineer
$160k - $213k • Chicago, Illinois
Posted 22h ago
Remote Work Policy
On-site
Categories
AI Engineer
About the job
Fin, now part of Salesforce, is seeking a Forward Deployed Engineer to bridge the gap between customer needs and product innovation. This role involves working hands-on with strategic customers, partnering with R&D and Go-to-Market teams to design and deliver high-impact solutions. You will go beyond implementation to shape product direction, influence roadmap decisions, and ensure Fin delivers measurable business outcomes in complex, real-world environments. This is a unique opportunity for individuals excited by ownership, creativity, and solving ambiguous problems at the frontier of applied AI.
Responsibilities
- Drive adoption of Fin by helping customers automate and scale their support operations using AI capabilities.
- Embed with strategic customers to understand business challenges and technical requirements, ensuring outstanding results with Fin.
- Work hands-on with customers' technical teams as a trusted expert, coding side-by-side to drive projects to completion.
- Collaborate with Sales, Success, and Product teams for seamless customer experiences, successful project delivery, and actionable product feedback.
- Contribute to the evolution of Forward Deployed Engineering by codifying best practices and sharing customer insights.
Requirements
- Strong engineering background with experience building software for real-world usage.
- Interest in AI and machine learning, with the ability to quickly understand novel problems, capabilities, and architectures.
- Strong cross-functional collaboration skills to navigate organizational boundaries.
- Deep knowledge of at least one high-level programming language (e.g., JavaScript, Python, Ruby).
- Ability to prototype and ship software quickly while maintaining high quality and focusing on business goals.
- Proficiency using and writing REST APIs for system integration.
- Strong communication skills, able to discuss topics with both technical and non-technical audiences.
- Willingness to travel and work on-site with customers.
Benefits
- Corporate bonus program
- Sales incentive (OTE)
- Stock in the form of Restricted Stock Units (RSUs)
- Benefits and resources to support health and wellbeing, family, time away from work, and financial future.