Director, Forward Deployed Engineering & AI GTM Lead
$200k - $230k • Remote • Seattle Office • Permanent Full Time Employee
Posted 10mo ago
Job Location
Seattle Office
Tech Stack
Remote Work Policy
Fully remote
Employment Type
Permanent Full Time Employee
Categories
Applied AI Engineer
About the job
Aircall is seeking a Director, Forward Deployed Engineering & AI GTM Lead to own the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. This role involves leading and scaling the Forward Deployed Engineering (FDE) team while maintaining close customer engagement to ensure deployment quality and impact. Operating at the intersection of Applied AI, technical delivery, and go-to-market strategy, this leader will collaborate across Sales, Account Management, Product, Engineering, Marketing, and Support to successfully position, implement, and scale the AI Agent. The position is crucial in shaping Aircall's AI market strategy, translating field execution into repeatable models, and customer learnings into product and GTM evolution.
Responsibilities
- Lead, coach, and grow the Forward Deployed Engineering team, establishing standards for technical excellence and customer impact.
- Provide technical guidance and senior-level support in active customer engagements and strategic initiatives.
- Drive AI Agents go-to-market execution through disciplined operating practices and collaboration with Sales and other GTM teams.
- Pilot data-backed operating models for the team, defining and tracking KPIs for performance assessment and AI Agent adoption.
- Maintain technical credibility by staying close to the product and use cases, with hands-on coding ability and fluency in APIs, integrations, and system architectures.
- Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs and help desks.
- Build and evolve playbooks, reference architectures, and deployment frameworks for scalable, high-quality execution.
- Lead cross-functional programs for AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.
- Represent field execution and customer needs to Product and Engineering, influencing roadmap priorities.
- Drive internal enablement and upskilling across GTM teams for effective understanding and positioning of the Aircall Voice Agent.
Requirements
- 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services, with prior people management experience strongly preferred.
- Strong entrepreneurial mindset, with experience as a founder being a plus.
- Strong technical foundation with hands-on experience in APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
- Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
- Experience with overlay or specialist GTM models, including sales cycles, forecasting, and execution best practices.
- Proven ability to build scalable playbooks and operating models.
- Excellent communication and stakeholder management skills, with the ability to translate between technical and business audiences.
- Strong interest in AI and applied automation; prior experience in AI or conversational AI is a significant plus.
- Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.