Customer Success Jobs

Anthropic

Anthropic is building reliable, interpretable, and steerable AI systems to be safe and beneficial for users and society. As the Manager, Customer Success – Commercial, you will lead a team of Customer Success Managers focused on high-growth mid-market technology companies, financial services, healthcare, legal, and SMB organizations. Your role involves directly coaching and developing your team, creating scalable support strategies, and maintaining oversight of key customer engagements. This position requires strong leadership, deep product knowledge, and customer success expertise to guide your team in maximizing customer value, driving consumption, and expanding our presence within commercial accounts. You will play a crucial part in establishing scalable CS processes, methodologies, and playbooks that will shape the organization's growth and maturity.

$10k - $100k