customer service operations Jobs

Sierra is seeking a Business Value Strategist to join their pricing team. This role will partner with sales and customers during complex enterprise sales cycles to develop tailored value frameworks, construct robust ROI models, and build investment cases based on operational and financial metrics. The strategist will translate Sierra's impact into measurable outcomes like reduced operating costs, increased revenue, and enhanced customer loyalty. Additionally, they will create and scale industry-specific business cases and establish Sierra's overall business value framework from the ground up, while remaining hands-on with modeling and analysis.