Customer Success Manager, Top Accounts
11h ago
Join Anthropic's Customer Success team in a high-visibility and high-impact role driving AI adoption for one of our largest accounts in the Tech segment. As a dedicated Enterprise Customer Success Manager, you will be their strategic partner and trusted advisor, helping them harness the full potential of all our Claude capabilities. You'll work with a global technology leader to actively deploy and adopt AI to reshape the technology landscape, partnering with key individuals who are moving fast and pushing the boundaries of what's possible with LLM technology. Your role will involve developing genuine partnerships, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs, and serving as a strategic advisor throughout their journey with us. You will provide best practices and guidance for maximizing impact with Claude in a safe, sustainable way, supporting their growing and evolving consumption. Your focus will be on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the ROI of their investment. The insights you gather will directly inform our research priorities, product development, and go-to-market strategies, making you a key voice in shaping how we build and deliver ongoing value.
$200k - $320k
Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC onsite AnthropicGoLLM +4 more