Technical Documentation Manager
Remote • Paris • Full-time
Posted 2mo ago
Job Location
Paris
Tech Stack
Remote Work Policy
Fully remote
Employment Type
Full-time
Categories
Applied AI Engineer
About the job
Mistral AI is seeking a Lead Documentation Engineer to define the strategic vision for all technical documentation. This role involves structuring and standardizing technical content for users, developers, and partners, while building and leading a team of technical writers. You will collaborate closely with Product, Engineering, and Support teams to drive editorial and technical excellence, optimizing tools and processes for scalable, high-impact documentation. Reporting directly to the VP of Engineering, you will ensure documentation aligns with technical and product priorities, contributing to Mistral AI's mission of democratizing AI through open-source and cutting-edge models and products.
Responsibilities
- Define and execute a comprehensive documentation strategy aligned with product roadmaps and business objectives.
- Develop a forward-looking vision for documentation, anticipating the needs of diverse audiences.
- Advocate for users in product and technical discussions.
- Recruit, mentor, and develop a team of technical writers.
- Prioritize documentation projects based on business impact and user feedback.
- Work closely with Product, Engineering, and Support to ensure documentation supports product development, onboarding, and customer success.
- Partner with Engineering to adopt a "docs-as-code" approach, embedding documentation early in the development lifecycle.
- Participate in technical reviews to maintain accuracy and relevance.
- Create and enforce guidelines for tone, structure, and accessibility across all documentation.
- Streamline content creation, updates, and localization using modern tools.
- Identify documentation gaps and propose innovative solutions.
- Deliver clear, precise, and adaptable content for technical and non-technical audiences.
- Track and analyze documentation effectiveness through metrics, user feedback, and support ticket resolution rates.
- Promote best practices and provide training across the organization.
- Stay updated on trends in technical documentation, including AI, localization, and UX writing.
- Benchmark against industry standards and implement improvements.
Requirements
- 7+ years in technical writing / developer education.
- 4+ years leading teams or defining documentation strategies (AI, SaaS, or complex software preferred).
- Proven ability to develop and implement scalable documentation strategies.
- Proficiency in Markdown, Git, and technical CMS (e.g., Docusaurus, Sphinx).
- Familiarity with collaboration tools (Notion, Confluence) and analytics platforms (Google Analytics, Hotjar).
- Fluent English (primary working language).
- Strong leadership skills.
- Ability to simplify complex concepts for diverse audiences.
- Self-motivated, detail-oriented, and thrives in fast-paced environments.
- Collaborative mindset, comfortable working with both technical and non-technical teams.
- Experience in a scale-up or open-source environment is preferred.
- Knowledge of GDPR and European documentation practices is preferred.
- Experience with AI/ML concepts is a strong plus.