Technical Customer Success Engineer - Spur
New York City • FullTime
Posted 6mo ago
Job Location
New York City
Tech Stack
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Spur is seeking a Technical Customer Success Engineer to help clients successfully implement and utilize our AI-driven testing platform in production environments. This is a hands-on, technical position focused on working closely with customers, analyzing metrics, and contributing to product growth. You will begin by shadowing experienced Solution Engineers and collaborating with Account Executives, eventually taking full ownership of customer accounts, pilot programs, and test strategies. This role is ideal for individuals who enjoy solving real-world problems, value direct customer interaction, and are eager to learn and grow rapidly within a dynamic environment.
Responsibilities
- Assist customers in adopting and achieving success with Spur's AI-driven testing platform.
- Develop, maintain, and enhance AI-powered test flows for customer applications.
- Troubleshoot test failures and analyze AI agent behavior within customer environments.
- Support pilot programs and production usage by improving test reliability and coverage.
- Monitor customer activity and engagement, and communicate product feedback to design and engineering teams.
- Translate customer needs into effective prompts and workflows.
- Collaborate with Account Executives during onboarding, demonstrations, and customer engagement sessions.
- Provide clear technical explanations to both technical and non-technical stakeholders.
- Incorporate real-world learnings into product and engineering to drive platform improvements.
- Assume full responsibility for customer accounts and lead technical discussions.
Requirements
- 3-4 years of experience in Customer Success roles.
- Comfort with technical concepts.
- Customer-centric approach with the ability to manage multiple accounts and context switch effectively.
- Solid understanding of web applications and browser behavior.
- Excellent communication skills and empathy for customers.
- Curiosity and a strong willingness to learn new tools, processes, and AI concepts.
- Familiarity with AI concepts, as the company is AI-first and integrates AI across its workflows.
- Experience with automation frameworks is a plus.
- QA/Testing experience is beneficial.
- Basic scripting knowledge or a strong desire to learn is advantageous.
- Exposure to CI/CD or API testing is a plus.
- Interest in AI, LLMs, or prompt engineering is desirable.
Benefits
- Equity package
- Gym & Wellness Stipends
- Meal Stipends
- OffSites