Technical Architect - Slack
$149k - $224k • Remote • Indiana - Remote
Posted 23d ago
About the job
Salesforce is seeking a Technical Architect to join their global project delivery organization, focusing on Enterprise customer implementations. This role involves translating ambiguous customer requirements into scalable, production-grade solutions across Slack and the Salesforce ecosystem. You will be the technical backbone for Enterprise engagements, owning the hands-on technical build from architecture through implementation, ensuring solutions are secure, scalable, and maintainable. The position requires a deep technical understanding and a delivery-focused approach, partnering closely with Delivery Managers, Solution Designers, and customer technical teams.
Responsibilities
- Own the technical architecture and hands-on build for Enterprise customer engagements, translating validated solution designs into working implementations.
- Design and build integrations between Slack and Salesforce products (Sales Cloud, Service Cloud, Agentforce, Data Cloud) as well as third-party systems, using APIs, webhooks, and middleware platforms.
- Configure and extend Slack capabilities (Workflow Builder, Slackbot skills, Slack AI, admin APIs, custom apps) to meet customer requirements.
- Partner closely with Solution Designers, Delivery Managers, and customer technical stakeholders to validate feasibility, scope technical effort, and identify risks.
- Produce and maintain technical artifacts such as architecture diagrams, integration specs, and configuration/deployment documentation.
- Lead technical workshops and deep-dives with customer engineering and admin teams, troubleshooting issues and guiding trade-off decisions.
- Ensure solutions follow security, governance, and scalability best practices across Slack and Salesforce platforms.
- Support post-launch technical adoption, including admin enablement, troubleshooting, and platform health checks.
- Continuously improve delivery practices by building reusable technical patterns, accelerators, and AI-native tooling to increase technical delivery efficiency.
Requirements
- 8-10+ years of technical architecture, integration engineering, or hands-on technical consulting experience, preferably in SaaS and/or professional services.
- Demonstrated hands-on experience building integrations and custom solutions on collaboration, workflow, or CRM platforms.
- Strong working knowledge of Slack (Workflow Builder, admin APIs, Slack AI, Slackbot/custom apps) and Salesforce core clouds (Sales Cloud, Service Cloud) and/or Agentforce.
- Hands-on experience with API-based architecture and integration patterns (REST, webhooks, event streams, middleware such as MuleSoft).
- Solid coding/scripting ability (e.g., JavaScript/Node, Apex, Python) to build, test, and troubleshoot integrations and custom configurations.
- Strong analytical and problem-solving skills, with the ability to work through ambiguity and technical trade-offs.
- Excellent communication skills for translating technical decisions to both customer technical stakeholders and delivery teams.
- A collaborative mindset, comfortable partnering with Delivery Managers, Solution Designers, and customers.
- Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology.
- Natural curiosity, a love of learning, and a habit of sharing technical knowledge and reusable patterns.