SVP, Research & Insights - Experience Design
$399k - $453k • Remote • California - San Francisco
Posted 1mo ago
Job Location
California - San Francisco
Tech Stack
Remote Work Policy
Fully remote
Categories
AI Engineer
About the job
Salesforce is seeking an SVP, Research & Insights to lead Research across Experience Design and build a continuous intelligence capability. This executive will integrate research further upstream into enterprise and product strategy, extending evaluation through implementation and production. The role involves leading four key capabilities: Enterprise Experience Intelligence + Foresight, Portfolio Research + Insights, Human-Agent Research, Evaluation + Measurement, and Research Operations + Knowledge. The goal is to shape enterprise decisions with timely, credible, and consequential evidence, ensuring research operates as an enterprise decision system that influences product strategy and investment.
Responsibilities
- Establish one enterprise Research + Insights agenda tied to Salesforce's most consequential customer, product, platform, architecture, and business decisions.
- Build Experience Intelligence as a live, cumulative understanding of how customers, industries, organizations, roles, and work actually operate and how they change over time.
- Ensure foundational, generative, and evaluative research shape product strategy before solution direction and roadmap commitments harden.
- Create a continuous evaluation system spanning early concepts, working prototypes, implementations, shipped products, production behavior, and longitudinal customer outcomes.
- Define the research and measurement models Salesforce needs for human-agent collaboration, including trust, delegation, autonomy, authority, observability, intervention, correction, escalation, learning, and recovery.
- Integrate relevant evidence across Product Analytics, Marketing, Sales, Customer Success, Support, Services, Trust, implementation, and market intelligence without duplicating those organizations or collapsing distinct evidence into one score.
- Build a durable knowledge system that makes customer and product evidence searchable, reusable, appropriately contextualized, and available at the moment consequential decisions are made.
- Protect the independence and integrity of customer evidence, including confidence, limitations, contradictions, and unresolved questions, even when the findings challenge a committed direction.
- Recruit and develop an exceptional bench of research leaders, distinguished researchers, behavioral scientists, measurement experts, research technologists, knowledge architects, and Research Operations talent.
Requirements
- A record of leading Research across a complex, multi-product enterprise, platform, or ecosystem at significant scale.
- Evidence that research personally led changed product strategy, architecture, investment, operating decisions, or shipped experiences.