Success Architect - CRMA (U.S. Citizen)
$123k - $227k • Indiana - Indianapolis
Posted 5d ago
Job Location
Indiana - Indianapolis
Tech Stack
Remote Work Policy
On-site
Categories
AI Engineer
About the job
Salesforce is seeking a Success Architect to join their Cloud Success team, a specialized group within Customer Success focused on providing expert guidance and technical support. This role involves acting as a primary point of contact for customers, addressing both reactive and proactive needs. Success Architects deliver frontline technical support, conduct educational sessions to promote feature adoption, and perform foundational architectural health checks. They collaborate with senior team members to manage complex issues, ensuring customers achieve long-term success by bridging immediate challenges with strategic goals. This position is specifically for US government case support and requires US citizenship.
Responsibilities
- Assess customer implementations and provide recommendations on technical issues, feature adoption, and solution design.
- Serve as a technical generalist, offering guidance on product best practices.
- Simplify complex technical concepts for various audiences, acting as a trusted advisor.
- Triage capability gaps and design inefficiencies, resolving common issues and escalating complex ones.
- Execute playbooks from Support, Guides, and Architect teams to meet customer needs.
- Collaborate with internal and external partners to foster customer success and business growth.
- Drive customer impact by partnering with a portfolio of customers.
- Lead with expertise in providing technical guidance.
- Communicate technical concepts with clarity to diverse audiences.
- Innovate and solve problems related to technical challenges.
- Execute proven strategies to meet customer requirements.
- Build strong relationships with stakeholders.
Requirements
- Hands-on experience with Salesforce CRM Analytics (CRMA / Tableau CRM / Einstein Analytics), including dataset creation, SAQL/SOQL queries, dashboard design, and embedding predictive analytics.
- Experience in Solution Design & Architecture.
- 3-5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, Senior Salesforce Admin).
- Strong working knowledge of Salesforce products, platform capabilities, technical governance, and best practices.
- Experience with complex implementations and understanding integration principles.
- Strong knowledge of enterprise application integration, including process orchestration, master data management, AI, analytics, and security best practices.
- Ability to assess business objectives, propose solutions, and drive stakeholder alignment.
- Strong written and verbal communication skills, capable of presenting complex technical concepts to business and technical audiences.
- Skilled in creating clear design documents for diverse stakeholders.
- Proven ability to manage customer-facing discussions and explain technical concepts clearly.
- High proficiency in English.
- Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation.
- Provide data-driven insights on customer success stories and industry trends.
- Passion for continuous learning and staying ahead of emerging technologies.
- Strong functional and configuration knowledge of Sales Cloud features.
- Ability to configure and optimize Sales Cloud features.
- Proficient in understanding and troubleshooting data models, relationships, validation rules, and data governance best practices.
- Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via APIs.
- Strong understanding of Salesforce security configurations (role hierarchy, sharing rules, profiles, permission sets).
- Ability to review and identify common issues in customer security models.
- Ability to read, understand, and debug APEX, Visualforce, and Lightning components.