Account Manager (Strategic)
Remote • Remote - USA • FullTime
Posted 18h ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Runpod is seeking a Strategic Account Manager to work with organizations building ambitious AI systems on their platform. These are high-touch, executive-level relationships where you will operate as a strategic partner, measured on growing and deepening these multi-million-dollar accounts over multiple years. Your mandate is to proactively anticipate needs, introduce Runpod's roadmap and new capabilities, and co-create solutions that expand customer usage. You will collaborate closely with a dedicated Forward Deployed Engineer to translate technical wins into commercial expansion, driving renewals and negotiations for high-value, multi-year contracts.
Responsibilities
- Own a concentrated portfolio of Runpod's largest strategic accounts, managing relationship, retention, and expansion.
- Operate a high-touch engagement model with monthly executive and technical touchpoints, deep account planning, and multi-year growth strategies.
- Partner with each account's Forward Deployed Engineer to align technical outcomes with commercial expansion.
- Proactively introduce new Runpod capabilities, roadmap, and ideas to drive new use cases and increased spend.
- Drive large, complex renewals and expansions, negotiating multi-year commercial terms, pricing, and SLAs.
- Build executive relationships and conduct strategic business reviews on ROI, roadmap alignment, and future capacity planning.
- Serve as the voice of strategic customers internally, influencing product, engineering, and supply priorities.
- Maintain accurate forecasting, account plans, and health/expansion metrics in the CRM.
- Periodically travel to visit strategic accounts and represent Runpod at key industry events.
Requirements
- 6+ years in account management, with at least 2 years owning complex accounts, ideally in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling.
- Proven track record owning and growing a concentrated book of large, complex strategic accounts with executive stakeholders.
- Experience with multi-year, seven-to-eight-figure renewal and expansion negotiation.
- Strong technical acumen and executive presence, credible with both developers and C-suite buyers.
- Proactive, consultative approach focused on driving expansion and innovation.
- Comfortable partnering closely with technical field teams.
- Excellent negotiation, communication, and presentation skills across technical and business audiences.
- Strong command of account health and revenue metrics, with CRM discipline and accurate forecasting.
- Comfortable in a fast-moving, ambiguous environment; experience building AM motions from a greenfield stage is a plus.
- Successful completion of a background check.
Benefits
- Competitive OTE ranging from $160,000 to $280,000 (base plus commission).
- Uncapped commission with potential to earn above target OTE.
- Meaningful equity in a fast-growing AI infra company with stock options.
- Generous medical, dental & vision plans.
- Flexible PTO.
- Remote work first with an inclusive, collaborative team utilizing Slack.
- $1,200 Home Office & Equipment Stipend.