Account Manager

About the job

Responsibilities

• Serve as the main point of contact for a portfolio of existing accounts.
• Monitor account health metrics and proactively intervene.
• Drive renewals, upsells, and cross-sells by identifying expansion opportunities.
• Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, and new offerings.
• Liaise with product, engineering, and support teams to resolve customer issues and advocate for enhancements.
• Build account plans, forecasts, and growth strategies for each client.
• Track key account metrics and report them to leadership.
• Handle contract renewals, negotiation, and escalations.
• Maintain accurate data in CRM.
• Occasionally assist in onboarding or transitions of new clients.
• Periodically travel to visit top customers or represent Runpod at industry events.

Requirements

• 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure).
• Strong technical acumen with confidence to engage both developers and executives.
• Strong relationship skills; ability to manage multiple stakeholders (technical and business).
• Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention.
• Comfortable analyzing usage data, spotting trends, and making recommendations.
• Excellent communication (verbal and written) and presentation skills.
• Proficiency with CRM, analytics tools, and collaboration platforms.
• Self-starter with the ability to take ownership of accounts end-to-end.
• Familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling is a bonus.
• Successful completion of a background check.

Benefits

• Competitive OTE ranging from $130,000 to $250,000 (mix of base plus commission).
• Meaningful equity in a fast-growing AI infra company.
• Generous medical, dental & vision plans.
• Flexible PTO.
• Remote work first.
• $1,200 Home Office & Equipment Stipend.