Senior Agent Architect
$156k - $178k • Remote • New York Office; Remotely in the USA
Posted 1mo ago
Job Location
New York Office; Remotely in the USA
Tech Stack
Remote Work Policy
Fully remote
Categories
AI Agent Engineer
About the job
As a Sr Agent Architect at Parloa, you will act as a solution architect for enterprise AI Agent deployments. You will design end-to-end system architectures that connect Parloa's platform to complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions for global enterprise clients. You will also shape the conversational experience layer, using prompt engineering and your knowledge of LLMs to translate customer requirements into agent behavior. Architecture and integration depth are the core of this role, with conversational design skills being valued and developed on the job.
Responsibilities
- Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems.
- Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows.
- Collaborate with Forward Deployed Engineers on complex or custom integration scenarios.
- Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance.
- Identify and resolve blockers with other departments and the customer.
- Scope AI Agent deployments, providing strategic architecture advice and execution support.
- Use knowledge of LLM internals to analyze customer requirements and design prompts for reliable agent behavior.
- Translate complex customer workflows into structured conversational components for LLMs.
- Fine-tune conversational flows and voice output to align with customer brand standards.
- Document best practices, how-to guides, and product capabilities for internal and external audiences.
Requirements
- 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration.
- Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources.
- Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems).
- Proficiency in REST API design, JSON/XML data structures, API testing tools, and API authentication patterns.
- Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic.
- Analytical and critical thinker with expertise in risk assessment and problem-solving.
- Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication.
- Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
- Ability to analyze customer requirements and translate them into LLM prompts and conversational flows.
- Prior conversation design, prompt engineering, or A/B testing experience is a plus.