Manager, Agent Architecture US
$160k - $180k • New York Office; Remotely in the USA
Posted 21h ago
Job Location
New York Office; Remotely in the USA
Tech Stack
Remote Work Policy
On-site
Categories
AI Agent Engineer
About the job
Parloa is shaping the foundation of a new era in customer experience with agentic AI, where customer support becomes meaningful exchange rather than just transactions. We have powered over one billion interactions for global enterprise brands. As Manager, Agent Architecture, you will build and lead a team that transforms customer service with AI Agents, while also staying hands-on in the build yourself. You will hire, coach, and set goals for Agent Architects, owning the quality of every AI Agent they ship, with a significant portion of your capacity dedicated to live customer engagements. This is an opportunity to lead at the forefront of enterprise AI, where credibility is earned through direct contribution alongside your team.
Responsibilities
- Lead hiring for Agent Architect roles, conduct 1:1s, performance reviews, and career conversations.
- Develop and implement training plans for team growth, setting ramp expectations and coaching on prompt engineering, conversation design, and customer judgment.
- Set team goals and OKRs aligned with Professional Services priorities, manage capacity, and identify resourcing tradeoffs.
- Represent the Agent Architecture team to Sales, Product, Engineering, customers, and partners.
- Guide customers through AI Agent implementations, from strategic advice to scoping and end-to-end delivery.
- Serve as the escalation point for degraded agent performance.
- Define and enforce agent quality standards, making them repeatable across projects.
- Document best practices and provide structured feedback to the Product team based on field issues.
Requirements
- Experience leading people, either as a formal manager, team lead, or through sustained mentorship.
- 3+ years of experience in conversation design and AI agent development.
- Proven track record of building scalable solution architecture and conversational experiences.
- Skilled in advanced prompt engineering.
- Experience integrating REST APIs and working with Javascript.
- Strong project and stakeholder management skills, with experience working with enterprise customers.
- Ability to assess and communicate team capacity and prioritization with clear reasoning.
Benefits
- On-Target Earnings (OTE) consisting of base salary and performance-based variable component.
- Equity package.
- Compensation range: $160,000 - $180,000 USD