Senior HPC Support Engineer - Ethernet and AI Infrastructure
$120k - $207k • US, TX, Remote
Posted 1d ago
Job Location
US, TX, Remote
Tech Stack
Remote Work Policy
On-site
Categories
AI Infrastructure Engineer
About the job
We are seeking a Senior HPC Support Engineer passionate about data center and networking technologies to provide comprehensive solutions for sophisticated installations, maintenance, or operations for groundbreaking networking products. You will act as the primary point of contact for a prestige customer, spending a minimum of one week per month onsite in College Station, TX, US, to support technical questions, debugging, and issue resolution. As a member of the NVEX Global Technical Support team, you will be a conscientious, proficient communicator fundamentally interested in taking ownership of resolving issues while ensuring a high level of customer satisfaction. A significant part of the role involves collaborating regularly with Engineering, Marketing, and Support teams on technical issues.
Responsibilities
- Resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and problem-solving for customers installing products and supporting systems using Linux Operating Systems, with a focus on NVIDIA Ethernet Switching technologies and End-to-End Solutions like NVIDIA Spectrum-X.
- Respond to customer product support inquiries via telephone, email, or conference calls.
- Resolve customer issues during installation, operation, maintenance, product application, or interoperability with other vendors.
- Participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, and support tools.
- Develop, redefine, and document standard methodologies for internal teams (Support/R&D) for support process improvements.
Requirements
- 6+ years of in-depth customer support and debugging for hardware and software products.
- An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
- Demonstrated use of established AI technologies in day-to-day job responsibilities.
- Established knowledge of Enterprise platform and systems engineering, understanding Linux triage, servers, and ability to resolve hardware and/or OS internal issues.
- Profound knowledge and experience in Networking Technology, protocols, and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on an Enterprise Level.
- Proficiency in Linux OS including System Administration and Networking (LFCS / RHCSA).
- Ability to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
- Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. Docker, Kubernetes).
- Experience adopting AI solutions like Cursor, Gemini, ChatGPT, Copilot, Glean, etc., in your daily work routine.
- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented.
- Professional-level communication and interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.
Benefits
- Equity
- Benefits