Senior Manager, Forward Deployed Engineering
$252k - $280k • San Francisco, California
Posted 1mo ago
About the job
Fin, now part of Salesforce, is seeking a commercially-minded engineering leader to build and lead its Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Fin scale its AI-first platform to the world’s most complex organizations. You will own both the technical execution and the business value outcomes, ensuring that high-stakes deployments result in tangible success for customers. This role is strategic and hands-on, demanding high commercial fluency and a tight feedback loop with R&D teams. You will collaborate closely with Sales, Solutions, and Product to deliver customer transformation and translate field experience into actionable feedback that shapes the product roadmap.
Responsibilities
- Lead, coach, and nurture a high-performing FDE team under pressure in high-stakes customer engagements.
- Own end-to-end outcomes through clear communication, rapid execution, tight coordination, and technical quality.
- Act as a player-coach, engaging in strategic deals while developing team capabilities.
- Support complex, seven-figure opportunities with technical guidance, architecture, demos, product evaluation, and sales expertise.
- Codify successful deployments into reusable tools, playbooks, and product roadmap inputs to create organizational leverage.
- Champion a customer-obsessed culture, identifying and urgently addressing indicators of success or failure in customer engagements.
- Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations, and business value assessments.
- Represent Fin and the FDE function externally in executive meetings and strategic events.
Requirements
- 5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, or Applied AI.
- 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
- Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.
- Comfortable with ambiguous problem spaces and capable of translating ambiguity into clear signals for Product, Engineering, and positive customer outcomes.
- Ability to flex working hours to partner with global teams.
- Excellent communication and presentation skills.
Benefits
- Corporate bonus program
- Sales incentive (target included in OTE)
- Stock in the form of Restricted Stock Units (RSUs)