Senior Solutions Architect
$180k - $248k • Remote • New York • FullTime
Posted 6h ago
Remote Work Policy
Fully remote
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This is a critical role that bridges the gap between our product team and client-facing teams, shaping how customers adopt Harvey across various use cases and geographies. You will partner closely with Go-to-market teams to translate complex requirements into secure, scalable architectures that deliver clear business outcomes, working directly with technical and non-technical stakeholders to align on the right approach.
Responsibilities
- Lead technical discovery, demos, and deep-dive sessions with prospects, owning pre-sales and post-sales technical conversations.
- Serve as the primary technical partner for key accounts, guiding customers from initial discovery through deployment, adoption, and ongoing expansion.
- Partner closely with Customer Success Managers to grow adoption and expansion within existing accounts, owning the technical relationship with customer engineering and architecture leaders.
- Design and articulate secure, scalable solution architectures that integrate Harvey into customers’ existing systems, workflows, and data environments.
- Collaborate with Harvey’s Security and Trust and Information Security teams to address customer risk, compliance, and data-governance questions.
- Act as the customer’s technical voice back into Harvey, influencing product roadmap and internal priorities based on real-world feedback.
Requirements
- 5+ years of experience in solutions architecture, sales engineering, or similar externally facing technical roles, or a mix of software engineering and customer-facing technical roles.
- Proven track record designing and implementing solutions for enterprise customers in SaaS, cloud, or AI/ML environments.
- Experience partnering with Account Executives and post-sales teams to drive adoption, renewals, and expansion within enterprise accounts.
- Meaningful experience engaging with executives and C-suite stakeholders, presenting complex technical concepts to support strategic decision-making.
- Comfort engaging with customer security, risk, and compliance stakeholders, ideally in a SaaS or AI platform context.
- Strong communication skills, with the ability to translate between technical and non-technical audiences and build trust with senior stakeholders.
- Curiosity about AI and a desire to work in a fast-moving environment where products and customer use cases are evolving quickly.