Majors Customer Success Manager
$180k - $210k • New York • FullTime
Posted 11h ago
Job Location
New York
Remote Work Policy
On-site
Employment Type
FullTime
Categories
Applied AI Engineer
About the job
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This role is a rare chance to help build a generational company at a true inflection point, with strong product-market fit and world-class investor support. The team moves fast, takes ownership, and is deeply committed to the mission, operating with intensity and pushing for excellence. As a Majors Customer Success Manager, you will guide our largest customers through their journey with Harvey, ensuring they derive maximum value from our technology. You will act as a trusted advisor, integrating Harvey into their business processes, providing expert industry advice, and shaping Harvey’s product roadmap.
Responsibilities
- Serve as the primary contact for customers with a prescriptive and consultative approach to deliver a superior customer experience.
- Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of AI solutions.
- Proactively manage overall account health by monitoring key indicators, addressing risks, and driving initiatives for customer success and retention.
- Evangelize the power of Harvey and collaborate with Legal Product Specialists to enable end users to adopt Harvey daily.
- Direct stakeholder engagement and facilitate executive engagement to transform customers into Harvey champions.
- Relay customer insights to internal teams and collaborate with Product for continuous improvement of products and services.
Requirements
- Background in management consulting or technology advisory at a top-tier firm, or strategic customer success/account management experience in Enterprise SaaS or legal environments.
- Experience conducting change management and wide-scale adoption for large technology projects.
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at all levels, including executives.
- Results-driven mindset with the ability to prioritize competing tasks and manage demanding customers.
- Strong commitment to being collaborative and proactive with a team-first mentality.
Benefits
- A chance to be at the forefront of AI technology and innovation.
- An opportunity to contribute to the growth and direction of the Customer Success program.
- A collaborative work environment that promotes growth, learning, and development.
- Compensation Range: $180,000-$210,000 OTE with an 80/20 split